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Surface Pro 8 Cover defect
Hello everyone, I’d like to share my experience with the Microsoft keyboard for the 13-inch Surface Pro 8 with pen holder compartment. After a little more than two years of use, the keyboard stopped working. At first, I thought it was a software problem, so (after checking for updates) I followed all the reset and diagnostic procedures recommended on Microsoft’s website, including those suggesting a safe mode restart, up to a full system reset. None of this worked. I then checked on Microsoft’s website to see if it was still under warranty, but unfortunately, the two years had just passed, and the site suggested I send it in for a paid repair... Instead, I decided to look into the issue myself and discovered that the flex cable connecting the keyboard’s connector was cleanly cut right after the pen holder slot, which is made of metal. The cut occurred exactly where the metal base that holds the pen ends, at the point where the keyboard bends (see photo). It is clear that the flex cable has no protective layer to prevent the metal from cutting into it when the keyboard is bent. In my opinion, this is an obvious manufacturing defect that should be covered under warranty. It would be nice if Microsoft gave some acknowledgment in this regard. Best regards, Adamo
Surface Pen not charging
Surface pen not able to charge. I am using the keyboard to charge my slim pen. Not very sure why but it always show this ⚠ sign and my pen is not able to charge. there is no light shown on the pen as well (the pen is flat alr). tried all the trobleshoot things but not working as well even tho the pen and keyboard are both connected to my device alr.. pls helpppMS Designer Compact Auto Sleep Function - Impossible to turn off
Hello, I've been in contact with various support technicians trying to solve this issue, my case went to the L2 level, where I was offered either to return the unit or keep it and maybe post a support ticket here and in the feedback hub, which I am doing now. The MS Designer Compact keyboard and the numpad units have a built-in sleep mode switch, which turns off the keyboard in order to preserve battery life. This is all fine, except when the keyboard goes in sleep mode during use. I’ve noticed this behavior while working with it and sometimes it goes to sleep while typing. The keyboard needs a second or two to turn back on and does not register the inputted characters during the wake-up phase. The advice I was gives was: Change the power plan and all sub-categories to performance (which I already had enabled) Changing the power mode of the devices, Bluetooth adapters and HID devices to have the option “allow device to turn on PC” to enabled and “prevent PC from disconnecting device to save power” to off. Press fn+S+O on the keyboard for three seconds to manually override the keyboard’s sleep mode Nothing worked. I assume it’s a hardware setting, which could maybe be resolved by a firmware update. I also assume there’s no way of fixing this with tinkering in Windows. IS there a possible fix to this or a firmware update in the work to address this? I’ve seen many support tickets describing this issue in relation to other MS keyboards and mice, and no fix was to be found. D.
Really dislike the new surface arc mouse
I have huge hands. The old arc mouse with 2 buttons and a middle slider was amazing. But now that it's one button it cannot figure out what to do with my giant fingers. It likes to treat my index finger as 2 fingers. I have had to use my phone stylus with it to verify that it was the mouse and not me. I have already replaced it twice. Once as an exchange with another one that had the same problem, and the second time with a Surface Mobile Mouse. Though I don't like the bulkiness of the Mobile mouse in my tablet bag.
Surface dial and One Note
So I'm really disappointed that the surface dial doesn't have any one note integration. Even the zoom function doesn't work, and that's just one of the general presets. The dial being fully integrated with onenote makes perfect sense, and its ridiculous that it doesn't work.
Surface Dock 1 firmware update problems
Hi! I own a Surface Pro 6 that has been updated to the latest version of Windows 11 24H2 and I have recently come into possession of a Surface Dock 1. Follow the page at this address: https://learn.microsoft.com/it-it/surface/surface-dock-firmware-update I tried to update the firmware installing the file: Surface_Dock_FwUpdate_1.53.139_Win10_17763_20.075.41193_0_AMD64.msi but the update apparently fails. In fact running the command: Reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services\SurfaceDockFwUpdate\Parameters" I get the following result: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services\SurfaceDockFwUpdate\Parameters Component10FirmwareUpdateStatus REG_DWORD 0x5 Component10CurrentFwVersion REG_DWORD 0x4ac3970 Component20FirmwareUpdateStatus REG_DWORD 0x5 Component20CurrentFwVersion REG_DWORD 0x49e3d70 Component10OfferFwVersion REG_DWORD 0x4ac3970 Component20OfferFwVersion REG_DWORD 0x4a1d570 Component10FirmwareUpdateStatusRejectReason REG_DWORD 0x0 Component20FirmwareUpdateStatusRejectReason REG_DWORD 0x0 As can be seen, the value of Component10CurrentFwVersion is correct, while that of Component20CurrentFwVersion (which should be 0x4a1d570) is different. In the Event Viewer I read the following entries: Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2011 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2012 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2012 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2008 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2007 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2004 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2004 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2001 Nessuna The last entry contains the following detail: Dock firmware end of telemetry. SurfaceDockFwUpdate END dock telemetry hr=0. DriverTelemetry EventCode = 2011. I've already tried all the things mentioned on the page linked at the beginning, but the update never seems to succeed. Does anyone know how to do it?How to detach dock hardware on new surface.
I received a new Surface laptop and it came with what looks like a docking station attached to the bottom. I am strggling to figure out how to detach it. Any tips would be appreciated. It is convenient but it takes away from the overall Thin profile that I bought it for. Does any one even know what it is called or has seen it before? I cannot seem to find anything on line.
