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Critical Pen Hover & Stray Ink Issue on New Surface Pro 11 for Business with Slim Pen 2
Hello Microsoft Community and Support Staff, I am writing to report a critical and seemingly widespread issue with the pen input on the brand-new Surface Pro for Business, 13-inch (Intel model, often called Surface Pro 11 "Luna Lake"). The Core Problem: Pen Draws Without Touching the Screen When using the Surface Slim Pen 2, the device begins to register ink input while the pen is still hovering a few millimeters above the screen. It does not require any physical contact or pressure. This "hover-inking" makes handwriting completely unusable. As I write, any time I lift the pen to start a new letter or stroke, the pen continues to draw a line as it moves through the air to its next position. This results in messy, connected handwriting with unwanted "tails," completely defeating the purpose of having a premium inking device. This is Not a Defective Unit - It's a Replicable Problem Initially, I thought I had a faulty device. However, to isolate the issue, I have performed extensive testing: I have personally tested this on [3] brand-new Surface Pro 11 (Intel) devices. I have used [4] different Slim Pen 2s. The exact same hover-inking problem occurred on every single combination of device and pen. Furthermore, I have already performed all standard troubleshooting steps, including: Clean OS installation via Surface Recovery Image. Ensuring all Windows, driver, and firmware updates are installed. Running the Surface Diagnostic Toolkit (which reported no errors). However, the same issue continues to occur even after trying these methods. Additionally, it has been reported that the issue also appears on the latest Surface Pro 12-inch model with the Snapdragon X Plus, just like on the Surface Pro 11 that uses the Qualcomm Snapdragon X Elite instead of Intel’s Lunar Lake. (I do not own any Snapdragon devices myself. If you own a Snapdragon device and are experiencing the same issue, please share your feedback.)" Video Evidence: I have recorded a clear video demonstrating the problem. It shows the pen drawing while hovering on the Surface Pro 11 and makes unwanted tails on handwriting letters. Video Link: https://youtube.com/playlist?list=PLG_7BXFA-cL4evqe0RmRz--iFjDC1HVgT&si=EmEypaAqSyRozr67 Questions for Microsoft: Is this a known issue with the new Surface Pro 11 (Intel) model's firmware or drivers? What are the official steps to escalate this issue directly to the Surface engineering team for a fix? This is a major flaw in a flagship product that severely impacts its core functionality. I have submitted a formal bug report through the Feedback Hub, which can be found here: Feedback Hub Link: https://aka.ms/AAxzh27 I urge the Microsoft team to investigate this with high priority and release a firmware or software update to recalibrate the pen's Initial Activation Force (IAF). Thank you for your attention to this serious matter.Surface Pro X - SQ2 - sleep issues related to Qualcomm Location (ACPI\QCOM0472)
Hi there, Been having issues with sleep on Surface Pro X SQ2. Essentially, when the lid closes, or it goes to sleep, it sometimes didn't wake up (needing hard restart) or rebooted / crashed during sleep. This has been going on for six or so months. I did a clean install which made no difference. After reading through event viewer, I think I have isolated it to ACPI\QCOM0472\0 - which is Qualcomm Location services - and the driver doesn't seem to install / has error messages related to it in device manager event viewer. I've disabled it in device manager and it seems to be helping. Presume its hardware related? Thanks
Surface pro 7 becomes very slow after sleep mode
Hello, I have a surface pro 7 for ~3 years now and I remember experiencing this slow behavior after sleep mode like for ever. It has an Intel Core i5 - 1035G4 CPU. Having observed the CPU speed from Task Manager these last days, I see that normally it runs around 1.8 GHz when I don't do much, and when the problem arises after sleep mode, I see that the CPU speed does not get greater than ~0.5 GHz. These last days I also found solutions on the internet about reseting the graphic card with W+Shift+Ctrl+B or by turning off the self panel refresh but these do not solve the problem. I also set the min processor speed to 100% from control panel, did not work either. I also tried another solution that suggested to set the number of processors to 8 in MScondig > Boot > Advanced Options. For this last one, after sleep mode, the CPU speed was not stack at 0.5 GHz but around 1 GHz, still was slower than normal. So any other ideas out there? Overall, this PC is very disappointing. It costed 1500 EUR and made by windows, one would expect it should perform better than an HP/Dell/whatever manufacturer, but its performing worse and it has been a pain in the **bleep** like for ever. I read the same problem arises for later versions pro 9, pro 11. Surely the sleep mode creates problems for all laptops, no matter the manufacturer. I experience problems after sleep mode for an HP laptop I own and for my Dell work laptop. But the problem from the surface is the worst because the PC becomes unusable. You have to shut down to get the speed back. Anyway, if you have any idea, please let me know. Thank you!
Surface Pro 7 not booting off USB for Ubuntu install
Hi all. I've got a Surface Pro 7 that's getting a bit long in the tooth. I've read that various Linux distros run well on it. Ubuntu in particular has quite a few detailed set-up guides. So I decided to give it a shot. The problem is, the Surface won't boot from a USB key. The UEFI/BIOS is set to boot from USB first, before anything else. I've tried: -- 5 different USB keys (various sizes (apparently 64GB don't work) from 32GB down to 😎 -- writing the Ubuntu ISO to the key using balenaEtcher, Rufus, and the dd command from a command prompt in a Linux virtual machine. -- setting the security setting in the Surface's UEFI/BIOS to off and third party (not Microsoft Only) -- turned off all other boot devices, so that it ONLY tries booting from the USB -- openSUSE Tumbleweed instead of Ubuntu -- Windows 11 (for poops and giggles, just to see) instead of Linux -- turned on the Surface normally, and while holding the down volume button. Nothing works. It just sits there with the white Surface/Windows logo on a black screen, like it's mockingly judging me, until I eventually turn it off. I've left it like that for as long as an hour, just to see if the trhing would figure out what I wanted it do do. How on earth to I get the thing to actually boot off USB and into the Ubuntu installer?
Charging Microsoft Surface Pro 9 via the USB port
Hello, One of the biggest advantages of using the Surface Pro 9 was that I didn't have to carry the charger with me. However, recently I have noticed the charge doesn't last as much as I want to. I do have a car charger that I can use in my car. I can also carry a small wall charger. I have this power bank https://www.amazon.com/gp/product/B083SD4DQN but it has the old USB-A ports and this doesn't charge the surface. I tried a wall charger and that also doesn't work. I was wondering do I need a specialized USB cable, or specialized power bank to charge the surface?Unable to pause Smart Charging
The option to pause Smart Charging and charge battery to 100% has disappeared from Surface App. My battery is hovering at 76-77% and I am unable to charge it to 100% to prepare for working away from power supply. Was able to do this for over a year and the option is simply gone - tried repairing, resetting and reinstalling Surface App with no effect. This is on Surface 9 Pro for Business i7 (2038) / Win11 Ent. Please advise.
Windows 11 Surface Pro 5
Hello, I'm Shawn, a proud Surface Pro 5 user who wishes to get Windows 11 officially, it has outperformed Windows 10 during betas and the official version is great. but that had to be done through the registry. I would like to ask that the surface team please ask the windows team or get this sorted out so I can windows 11 offfically. Thank you 🙂 Shawn PS: Cross posted from Windows 11 threadSurface Pro 6 running super slow
Haven't put anything new on it. Visit the same websites daily. Just outta nowhere this thing is super slow the past few days. No viruses or malware. Windows up to date. Ran "a program" ...everything is clean and up to date. Chromium was running in the background, stopped that. Nothing running at startup that shouldn't be. (only Logitech keyboard/mouse, Avast, RealTech audio, and SecurityHealthSysTray) Task manager says 3% CPU usage - 49% memory usage. Any ideas? Thanks!
Type Cover will not Connect
I’ve tried everything — up-to-date, restarting, turn off and on, troubleshooting, running device tests—and I can’t get in contact with Microsoft customer service. My type cover for my surface pro 8 is magnetically connected but it won’t work at all and the connection won’t register in the tests. Without the type cover my surface pro is essentially useless. I can’t type on the keyboard or use the type cover mouse. I’ve submitted a ticket for customer service and haven’t heard back yet. A service repair is like $180 for a type cover!? I bought your device like 2-3 years ago and it’s still in great condition. Haven’t even dropped it once & it randomly stops working. Wtf. There doesn’t seem to be a scratch or anything. What could I do to fix this?
