Dec 09 2018 06:37 AM
When I start S4B, it asks me to sign in, and has a check box to say I should stay signed in. It then pops up a great big message box asking me if it should save my password, to which I say yes.
Next time I start S4B, it asks me to sign in again, asks me if it should store my password, etc.
This happens every time, and has been doing so for some time.
Is there a way to make it do what it promises, and keep me signed in? I'm the only person that has access to this PC, so I'm not worried about anyone else using it.
Thanks
Dec 09 2018 11:35 PM
Hi,
Make sure that you Skype for Business client is updated, there was an old problem with this in an old version.
Try to delete your profile as the next step.
Delete your sip profile folder: Skype for Business:
Try remove the credential to check if the issue persists:
Dec 17 2018 06:14 AM
Hello,
Sorry for the delay in responding.
How do I ensure I have the latest version? I don't see anywhere I can check. I keep Windows updated, so if it would come with Windows Updates, then I will have the latest. Here's what Help -> About shows...
I tried deleting the folder and restarting the machine, but S4B asked me to log in again.
As for the credentials, I don't have anything under Windows Credentials...
Any other ideas? Thanks again
Dec 17 2018 11:01 AM
Hi,
You should get the latest update win Windows Update or with Office update (open another office program like Outlook, select Files tab and then select Office Account there you should see Office Updates).
Does all your users have this problem or is it only you? Can you try on another computer?
Dec 18 2018 06:19 AM
I just checked with this list, which doesn't show my version, but I tried downloading the latest (16.0.4771.1000), but it told me I already had that version, so I guess I have the latest.
As for other users, I'm working from a home office, so there aren't any other S4B users here.
Thanks again, any other ideas?
Jan 01 2019 06:08 AM
Jan 03 2019 12:28 AM
Jan 06 2019 06:41 AM
@Erwin Bierens No, I work in my own office. Most of my co-workers aren't local, so no opportunity for them to come here.
Jan 06 2019 10:10 AM