Apr 13 2021 01:07 PM
Dear Sirs,
Looks like One Drive application stopped working on Windows 7. Logging to company account is not possible and I receive error 0x8004de40
Server error: NoTeamSitePermissions
Received 403 while calling TeamSite Permissions API
Status code: 'Forbidden'
Problem is the same on many machines.
Please let me know if this is only temporary problem or One Drive service will no longer be available on Windows 7.
Apr 14 2021 03:02 AM
Hi Marek,
I also have this same issue. Since Thursday last week I haven't been able to get into the OneDrive app. Any advice would be greatly appreciate from MS!
Apr 15 2021 01:20 PM
Still not a word from MS. They don't care about customers at all.
Apr 16 2021 12:58 AM
Same here, in some cases, we are running Windows 7 x86 Pro and have been contacted by these users to say they get the same error message. We tried an uninstall and reinstall, did windows updates and closed teams and managed to get logged in. It was short lived, a few hours later it dropped and now it's not working and the same method fails.
How are you checking the status is forbidden?
Apr 16 2021 01:00 AM
@KyotoUK @MarekCmikiewicz
Hi both,
I managed to fix mine shortly after I made this post. Hopefully it works for you.
Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client
DWORD name: DisabledByDefault
DWORD value: 0
Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
DWORD name: DisabledByDefault
DWORD value: 0
Apr 16 2021 01:32 AM
Apr 16 2021 01:35 AM
Apr 16 2021 01:41 AM
Apr 19 2021 01:25 PM - edited Apr 20 2021 04:47 AM
Hi,
I carried out some tests based on what @EpicTriffid wrote on Apr 16th.
The outcome is that the only thing which is necessary for One Drive to work again in Windows 7 is to install Easy Fix from this location https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-pro...
It is not necessary to uninstall KB3140245. It is not needed and not safe to change the value in registry under SSL 2.0.
Just Easy Fix which enables TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP, then reboot and THAT'S IT.
Works like a charm :)
UPDATE:
I also had machines without KB3140245 initially installed. In those cases it was necessary to install KB and then proceed to Easy Fix.
Apr 20 2021 11:54 PM
Apr 26 2021 06:30 AM - edited Apr 26 2021 06:33 AM
It seems this page is being cached by Google so am adding to the solution here.
I have just had this same issue and what is described above is part of the process. You also need to consider this page where it explains the steps to control which protocols are permitted within Windows 7: -
Once you run the Easy Fix Tool, you would want to go back and change the entry in both paths: -
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp\DefaultSecureProtocols
and
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp\DefaultSecureProtocols
to
aa0
As is said in the KB: -
By default in Windows, this value is 0x0A0 to enable SSL 3.0 and TLS 1.0 for WinHTTP. The above example keeps these defaults, and also enables TLS 1.1 and TLS 1.2 for WinHTTP. This configuration ensures that the change doesn't break any other application that might still rely on SSL 3.0 or TLS 1.0. You can use the value of 0xA00 to only enable TLS 1.1 and TLS 1.2.
Cheers
Pops
May 06 2021 06:34 AM
I found an easy workaround changing OneDrive Web to classic view.
This enables both OneDrive Sync and OneNote Sync that stopped also.
OneDrive view changes back to the new view automatically, so you have to manually change it.
There is an option to set the classic view as default, but it doesn't seems to work.
With this trick we can wait until a stable solution is found.
Maestro.
May 18 2021 11:39 AM - edited May 18 2021 11:41 AM
I have downloaded and run the fix ( https://download.microsoft.com/download/0/6/5/0658B1A7-6D2E-474F-BC2C-D69E5B9E9A68/MicrosoftEasyFix5... ) and this solved my OneDrive 0x8004de40 connect probleem on my Windows 7 home PC. Thanx!
May 18 2021 10:43 PM
@popolou Thank you this solved my issue (without having to run the "easyfix" that did not want get installed on my computer.
May 20 2021 04:30 AM - edited May 20 2021 04:32 AM
I had the same error 0x8004de40 only with OneDrive business account (on Win7pro). (I had checked already other things too: running network list service, KB3140245, TLS1.2 checked).
Using just "Easy Fix" did the trick :) , shame that google won't put this topic (& solution) in top results.
Thanks @MarekCmikiewicz and @EpicTriffid for figuring this out.
May 20 2021 02:06 PM
@MarekCmikiewiczI solved by removing onedrive program and then installing it again
May 29 2021 11:48 AM
Jun 01 2021 10:17 AM
Jun 01 2021 06:41 PM
Aug 11 2021 09:01 PM - edited Aug 14 2021 04:23 PM
Yes, finally, the dead OneDrive for business on Windows 7 back to work
simple two steps: no need to run "easytool"
1. Install the Windows Update KB3140245
2. change registry
"[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp]
"DefaultSecureProtocols"=dword:00000aa0
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
"SecureProtocols"=dword:00000a80
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"SecureProtocols"=dword:00000a80
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000
"
you can copy and paste to a reg file, one click to inject your registry
Reboot, done
it also resolves my PowerShell connection issues on Windows 7.
Special credit to @popolou to make it possible resolve the issue