Message: Item cannot be deleted while on hold

Iron Contributor

Occasionally I have a user who's tried to delete file/s from their OneDrive and received the message "Item cannot be deleted while on hold" while other don't have this issue. 


When the user rename the file (the file/s on hold) in OneDrive, user is able to delete the file/s after renaming the file/s.


Is this a glitch or is there a setting within SharePoint or Office 365 Security & Compliance that need to be changed?


Thank You,



OneDrive On Hold.PNG


Retention Policy

OneDrive Retention.PNG

3 Replies

@Larry Jones I am also facing same problem. Pls do share if a solution is found by you.


thanks and regards

Still don't have a solution.


do you remember how was this solved ? @Larry Jones