Message: Item cannot be deleted while on hold

[EntilZha]

Occasionally I have a user who's tried to delete file/s from their OneDrive and received the message "Item cannot be deleted while on hold" while other don't have this issue. 

When the user rename the file (the file/s on hold) in OneDrive, user is able to delete the file/s after renaming the file/s.

Is this a glitch or is there a setting within SharePoint or Office 365 Security & Compliance that need to be changed?

Thank You,

-Larry

Retention Policy

[#2]

@EntilZha I am also facing same problem. Pls do share if a solution is found by you.

thanks and regards

[#3]

Still don't have a solution.

-Larry

[#4]

do you remember how was this solved ? @EntilZha