Recent Discussions
Move files from Account A to Account B 165 GB data
I’ve been using Microsoft Office 365 Family for several years, sharing it with my family members. We have 6 accounts, each with 1 TB of storage. One of my accounts has now reached 985 GB, so I need to transfer files from Account A (my account) to Account B (my wife’s account). These files mainly consist of photos and videos — over 200,000 files in total. I tried transferring a 6 GB wedding shoot (.ISO format), but it took more than an hour. Re-downloading and uploading all the data isn’t feasible as my internet connectivity is limited to 100 mbps only. I’m looking for the best and most efficient way to move these files directly between OneDrive accounts.
OneDrive stops syncing folders at random
Hi team I've got a couple of devices that are syncing less then 300,000 items. A couple of times a month OneDrive just stops syncing and won't start until its reset. Just to clarify OneDrive is still running, it just doesn't sync anything and the OneDrive status icons in File Explorer disappear Reset OneDrive resolves the issue but its frustrating as some of the files are shared with other people and I don't see their updates. Pause OneDrive and restart it doesn't do anything I have 100gb free on one device, 66gb on another and 50gb on the third No shortcuts are syncing Onedrive metered network option is turned off Updated to 25.184.0921.0004 No bandwidth limits applied Has anyone else had this experience? If so what did you do for a solution? Any assistance is appreciated
Social media links on these community pages
II don't know if this is due to my use of Firefox on my PC, but when I came here, I had to reduce the page size to 80% so those multiple social media links would not interfere with the display. Among other things, it make the past difficult for me to read. Can I eliminate those links?
Double istances of the app
Goodmorning, at the startup of windows 11, two istances of ondrive start: one, the wanted one, is the one I'm logged in with my business account, the second one is OneDrive - Personal - not logged in. I'm not able to avoid the second one. Non way. I tryied with various reg key. Can you help me please?Accidentally deleted ALL of my files
I was under the impression that I was saving all of my files locally. I occasionally accidentally save something in OneDrive, and would leave it there, but most things were going into Documents, Pictures, etc. I have a different OneDrive path on my computer that I could see when I saved documents in Word. Today I decided it was annoying to keep accidentally saving in the wrong place, so I deleted OneDrive. There were way too many files for the Recycle Bin, so it was a hard delete. To my shock, all of my folders vanished. It turns out Documents, Videos, etc, were all in OneDrive. The problem is that when I go online and sign into my onedrive, I only see the files that I would occasionally accidentally save there, and those have not been deleteed. The bulk of my files, the ones from my local computer, are not there. I tried resetting to yesterday and it looks exactly the same. Any idea where those files were saved/are now? Are they recoverable or am I epically screwed?OneDrive - Mass File Deletion by OneDrive
I noticed in late July/early August that files in my OneDrive folders suddenly vanished. More than 25 years' worth data gone. Close to 300 GB of both personal and business data. Only the files were gone. The folders and file structure remained untouched. My OneDrive space is 2 TB. The Recycle Bin was empty. My OneDrive account has been active since OneDrive started and remains so without interruption. Through the forum community I learned that I am not alone with my frustrations. Microsoft Support scheduled a telephone call. The gentleman who called was rude. He said the only way files were deleted was by the user (i.e., me). That suggestion is ridiculous as it suggests I went into hundreds of individual folders and subfolders to delete files but leave the folder structure intact. The gentleman said there was no way OneDrive or Microsoft could cause that to happen. News flash. It wasn't just me. I later submitted a request for assistance by messaging OneDrive Support asking my issue to be escalated to the OneDrive Engineering Team for a One-Time Data Restoration (OTDR). I'm still waiting for a response or even as much as an acknowledgement of my support request. Does anyone else recognize this issue? What other ideas have others tried that worked to fix the problem? Any ideas on how I get my files back?OneDrive deleted thousands of my files?
I'm hoping somebody here can help me, because I can't find any kind of "Support" link just for OneDrive. Yesterday, for no reason I can determine, OneDrive (personal) deleted a couple thousand old files of mine and put them in the Recycle Bin. I was not using even half of my 1 TB storage, and I did not delete these files myself. They were in various folders. Some had been accessed very recently, some had not been accessed in years. I looked for the files on the app on my phone, on the website, and by trying to find deleted files through apps on my phone (i.e. I looked for a deleted Excel file and it was not found). They were all different file types - Excel, Word, PDF, pictures. I cannot figure out why it did this, and I haven't been able to find any documentation of a known glitch. Has anyone else had this happen?
OneDrive for Android: Camera Backup keeps uploading screenshots
Hi all, Every so often when I check OneDrive, I see my Android phone has uploaded screenshots as well as camera photos. In the Android app, when I check the Camera Backup setting, the "Back up device folders" has the setting "Camera, Screenshots" However, when I click that value, and go into the "Organise new backups in subfolders" list, the Screenshots folder is _not_ actually selected as one to be uploaded. If I turn the folder on, then off, OneDrive will temporarily not upload images from my Screenshot folder. But eventually, it decide that again it should do this. How do I make this behaviour stop permanently? P.
One Drive Keeps Coming Back
So I recently updated to a new laptop. I completely resent that MS now defaults to everything going to OneDrive. I should be given a choice. I went through the laborious process of unsyncing, unlinking, and uninstalling OneDrive. It worked for the most part - except the Pictures Folder that was still pointing to a now unlinked Pictures folder. I managed to create my own Pictues folder and pin it. Fast forward to a couple of days ago. I wake up to my computer having been restarted due to an update. And lo - OneDrive is back and syncing again. I took a picture with my webcam and it automatically saved to OneDrive. I went in and unlinked the account again and I cannot understand why MS is so adamant that everything point to OneDrive. I should be allowed to back up what I wish to back up.Changing to Always Keep... changes all folders
Within a folder on OneDrive,there are other folders and files. I want to have some just on the cloud, and always keep some on my computer. When I click on Always Keep On This Computer, all the other folders at that folder level also change to Always Keep On This Computer. I'm not talking about the contents of the folder (which I'd expect to change), I'm talking about the folders at the same level as the one I change. Also, I have a couple of folders and files that show the white checked status icon in windows explorer (as opposed to the solid green one). The right click list shows a check on those for Always Keep on this computer. Why don't they have the solid green status icon? They don't even change in the situation described above.
Access Denied Page blocked as it violates the Acceptable Use Policy
my access to all my files is blocked. No warning or informatiom why. there is very important Personal and medical data stored. m365 administer request didn't help at all. didn3ven understand the problem. . is there a way to get access back to get the important data? after that I don't care If everything is deleted.Windows OneDrive folder and file properties
Hello I use Windows 10. All the files in the OneDrive folder has the green checkmark. 1. Are the files with the green checkmark both in a local OneDrive folder and in the OneDrive online cloud? 2. If I "Unlink this PC" - what happens to all the files with the green checkmark? They are kept in the OneDrive online cloud? They are deleted from the local OneDrive folder? 3. If I download a file from OneDrive online browser then the files "Modified" date is being updated - bad. If I copy a file from the OneDrive folder in Windows to another local folder, then the "Modified" date is unchaged - good. I have only tried this on the same computer. But what if there is 2 computers: Computer 1 copy file A to the Windows OneDrive folder. Computer 2 (another computer) copies file A from Windows OneDrive folder to another local folder - is the "Modified" date unchanged or updated? I know the "Created" and "Accessed" dates are being updated / new when copying file A. Thank youBlock/prevent specific folders from being sync'ed
As OneDrive admins we would like to block/prevent specific folders from being sync'ed (i.e node_modules), using policies. In the roadmap there is this item: https://www.microsoft.com/microsoft-365/roadmap?id=178292 that was supposed to be rolling by now, any information about its status? ThanksIs it possible to restore a folder to a previous state?
Is there a way to restore a folder to its previous state? For example its state as at one week ago? I see this is possible for individual files, but not for folders. (Maybe the solution is to delete the folder and then look for a version in the onedrive recycle bin - will this work?)Request to Update Onedrive Mass File Deletion Prompt
Hello, Onedrive ran out of cloud storage space for this person. It then popped up a prompt to delete several thousand files, with zero background information. Are these files simply older versions of files in the Onedrive cloud? Are they local files on the C drive? This is a pretty loaded question to ask a person without providing any background information. This information would ideally be provided in an accurate summary format, IE: "to free up cloud storage space, Onedrive recommends deleting these older version files, all of which will still have a more recent version remaining in the cloud AFTER the deletion." On a related note, it would be really nice if there were a few automated script actions that could be made available in the online web interface to Onedrive to help people clear up space, like "delete all but the most recent X versions of files within directory OnedriveRoot:/this/is/the/path" Thanks, A frustrated IT support dude
Recent Blogs
- Every day, we create and share more content than we can manage. From documents, images, meeting recordings, design drafts, spreadsheets, and photos that capture our lives. The real challenge isn...Oct 08, 2025
- Join the OneDrive product team live each month on our monthly OneDrive Customer Office Hours to hear what's top of mind, get insights into roadmap updates, and dig into a special topic. Each cal...Sep 16, 2025
