Voicemail greeting record not saving

New Contributor
Hello!

I'm trying to record a personal greeting, but it's not saving. I can record and confirm, but when testing on a call it plays the default greeting.
If I try to record again it says I don't have any recorded greetings yet. I tried to record on web e app aplication.
The text to voice field is working. For other users the record greeting it is working fine. what could be?

 

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