Voicemail greeting record not saving

[jnandi]

Hello!

I'm trying to record a personal greeting, but it's not saving. I can record and confirm, but  when testing on a call it plays the default greeting. 
If I try to record again it says I don't have any recorded greetings yet. I tried to record on web e app aplication.

The text to voice field is working.

For other users the record greeting it is working fine.

what could be?

[#2]

Been pulling my hair out on this one. Last year our company switched over our phone numbers to teams. There is a recorded greeting when calling my number but when going into teams to change it, says no greeting recorded. Where is this greeting and how do I delete it? Tried recording a new greeting, tried text to speach greeting and it keeps playing the old ghost greeting.