Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Teams Phone System Design for Multinational Offices

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New Contributor

Hello everyone,

 

My organization is on the road to move or migrate phone system to MS Teams.

Currently we have more than 10 offices globally with stand-alone phone system.

 

And there are 3 offices already migrated to MS Teams by their local MS partner.
All use Direct routing. They are located in different countries.

 

I am trying to get help of high level design of MS Teams phone system.  Questions below.
Your help is appreciated.

 

1) There are Global(Org-wide default) setup for dial plan, voice policies etc. 
Is it the best-practice that region-specific policies should be created
for each region? (let's say one country is one region)

or should we just do it as user-based policy?   What will be the pros and cons ?


2)  (similar as question 1) What is the best-practice plan for global organization?
Should be country-based/continental-based (Europe, North America, Asia) voice policy package design?   

Let's assume the one country/continental share with same voice policy package (dial plan etc).  

 

3)
MS Teams doc. below indicates that users could be assigned with policy package to group.

Should a specific AD user group created for this purpose? or use the existing AD user groups i.e. office-based group currently we have?

 

https://docs.microsoft.com/en-us/microsoftteams/assign-policies#assign-a-policy-to-a-batch-of-users-...

 

Thanks for your input in advance.

 

Best regards,

EZ

1 Reply

These questions might be "weird"... I am kind of new to this topic. 

I don't see much discussions about it on this tech community.  
Any information could be helpful. 

 

Thanks,
EZ