Teams Phone System Design for Multinational Offices

Copper Contributor

Hello everyone,

 

My organization is on the road to move or migrate phone system to MS Teams.

Currently we have more than 10 offices globally with stand-alone phone system.

 

And there are 3 offices already migrated to MS Teams by their local MS partner.
All use Direct routing. They are located in different countries.

 

I am trying to get help of high level design of MS Teams phone system.  Questions below.
Your help is appreciated.

 

1) There are Global(Org-wide default) setup for dial plan, voice policies etc. 
Is it the best-practice that region-specific policies should be created
for each region? (let's say one country is one region)

or should we just do it as user-based policy?   What will be the pros and cons ?


2)  (similar as question 1) What is the best-practice plan for global organization?
Should be country-based/continental-based (Europe, North America, Asia) voice policy package design?   

Let's assume the one country/continental share with same voice policy package (dial plan etc).  

 

3)
MS Teams doc. below indicates that users could be assigned with policy package to group.

Should a specific AD user group created for this purpose? or use the existing AD user groups i.e. office-based group currently we have?

 

https://docs.microsoft.com/en-us/microsoftteams/assign-policies#assign-a-policy-to-a-batch-of-users-...

 

Thanks for your input in advance.

 

Best regards,

EZ

1 Reply

These questions might be "weird"... I am kind of new to this topic. 

I don't see much discussions about it on this tech community.  
Any information could be helpful. 

 

Thanks,
EZ