May 14 2020 04:55 AM - last edited on Nov 09 2023 11:10 AM by
Hi,
I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. It's a great product, but while i can change volume and mute calls using the headset controls, I can't accept or close a call, which is annoying. I've been in touch with Jabra support for last few days and reviewed all settings, but they have concluded it's nothing to do with the headset (as it works fine on my softphone client), and must be a Microsoft problem.
Do you have any suggestions to sort this problem or is it a case of waiting and hoping for a new software update that will resolve the issue at some point in the future?
Cheers
Oct 21 2021 04:50 AM
Nov 15 2021 09:33 AM
Dec 02 2021 09:12 AM - edited Dec 02 2021 09:13 AM
Also experiencing the issue: both USB connected speakers and bluetooth headsets regularly stop functioning while using Teams on my work laptop (Windows 10). I cannot reproduce the bug intentionally but it seems to be triggered usually after I end a meeting.
The devices work: simply unplugging them and plugging them into my personal computer (Windows 8.1 / USB link) or connecting them with Bluetooth on a smartphone and they work perfectly again.
Some time ago I could open an administrator console and enter "net stop windows audio / net start windows audio" and the device would work again. Since a few months, this has stopped working also and I have to reboot my laptop each time.
This happening to my colleagues also and we started using Telegram instead for calls.
Dec 07 2021 01:23 AM
@GediminasMuraska I have the same issue on windows 10 20H2 and am trying to switch to the other driver (with USB), but whenever I uninstall the device, it just comes back when scanning for new hardware or unplugging/plugging the Jabra speak 510. I never get the choise to select the other (ISB) driver as shown in @Christian Dyck 's reply.
How were you able to select the other driver?
Dec 07 2021 01:35 AM
Dec 07 2021 01:44 AM
Dec 07 2021 04:39 AM
@PRaymaekers you've got to delete the driver, not just uninstall it.
Dec 07 2021 07:22 AM
Mar 16 2022 06:45 PM
I have the same issue. I am using Jabra evolve2 75 MS on my MacOS 12, and I can't control mute/unmute button on the Teams. Sometimes it works, but sometimes not. It really bothers me a lot. I also test it on my Windows laptop, it really works great, so I think it's the Microsoft Teams problem on MasOS 12.
May 04 2022 12:03 AM
Hello everyone, I Had the same problem with : Jabra Evol 65 and Jabra Link 380. To resolve the problem I deactivate the "Technologie Intel Smart Sound audio USB" in the "Device manager".
Restart one time the computer.
Dec 27 2022 07:05 AM
This solved my problem: End the direct bluetooth connection and delete the Jabra Evolve 75 . Use the dongel (Jabra link 380) direct in to your laptop/ pc. And thats it!!
Mar 24 2023 05:41 AM
Hello,
I have the following setup that does not work. Jabra Evolve 75. It does not work using the USB cable or the Jabra Link 370. This issue happens with Teams only. It works with Webex, and Zoom. Bear in mind that the same exact windows version is working fine on HP Elitebook 840 G3, and G5.
Anybody faced such an issue? Can it be related to HW, or specific drivers?
Dell Latitude 5430
Processor 12th Gen Intel(R) Core(TM) i5-1245U 1.60 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Enterprise
Version 21H2
Installed on 16/03/2023
OS build 19044.2728
Experience Windows Feature Experience Pack 120.2212.4190.
May 03 2023 01:10 AM
@hoashkar I've recently battled a similar issue with a Jabra cordless (Evolve2 65) and it turned out to be the softphone software was seeing the USB charging stand as the connected Jabra product rather than the headset/Link 380, meaning I had sound thanks to system settings but no button interaction within the application.
It may not solve it, but if you've not tried it, unplug the charging stand if you have one. I was very surprised the fix was that simple with our new headset.
May 03 2023 01:17 AM
Hi @James_Holly Thanks a lot for you input. Unfortunately, I do not have a charging stand. I use the headset alone. I even tried using the cable, not using the Jabra link, and it still does not work.
I tried everything except to update the windows. So I am actually suspecting the issue to be with new hardware on old windows version.
Oct 11 2023 02:01 AM
Dec 28 2023 03:19 PM
Dec 29 2023 12:30 AM