May 14 2020 04:55 AM - last edited on Nov 09 2023 11:10 AM by
Hi,
I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. It's a great product, but while i can change volume and mute calls using the headset controls, I can't accept or close a call, which is annoying. I've been in touch with Jabra support for last few days and reviewed all settings, but they have concluded it's nothing to do with the headset (as it works fine on my softphone client), and must be a Microsoft problem.
Do you have any suggestions to sort this problem or is it a case of waiting and hoping for a new software update that will resolve the issue at some point in the future?
Cheers
Nov 02 2020 09:12 AM
@sthoma87993 Just tested and my mute button still works, but call ending/hangup hasnt worked for a few weeks now... The frustrating thing is my small Plantronics BT headset works fine for both... I may just need to bail on Jabra and switch over to Plantronics going forward if Jabra is going to drop the ball this hard.
Nov 02 2020 10:14 AM
Nov 10 2020 08:32 AM
All,
I installed version 1.3.00.28779 yesterday and AMAZINGLY the hang-up button now works.
Give it a try to download the latest version.
This was not a JABRA issue it was a TEAMS issue is the only thing I can guess.
Nov 10 2020 08:38 AM
@golf5367 Yep I am seeing the same, it seems to work now!
Nov 10 2020 12:11 PM - edited Nov 10 2020 12:19 PM
@_JoeKelly_ Running same version. Not working here on outbound calls :(
Nov 10 2020 12:14 PM
@Lars_Christensen1970 My Jabra Pro 9470, with the latest Jabra Direct installed and running + the v1.3+ Teams update that just was released, works as expected now.
Nov 10 2020 12:29 PM
@_JoeKelly_ On both in- and outbound calls??
Nov 11 2020 05:24 AM
I am running the newest version of TEAMS and NO JABRA software for my Jabra Pro 930 wireless headset.
I removed ALL Jabra software even the hidden stuff that stayed around after uninstall.
Also, you have to reboot teams (laptop) to make the button work. I did full shutdown and restart as well as I made sure I had all the latest Windows updates.
Good Luck!
Nov 19 2020 11:12 PM
Hey Guys, I have been experiencing the same issue (Jabra Evolve 75 MS) and after some tinkering I managed to get it working again.
The solution suprisingly came out of the most minimalistic set up: uninstalled Jabra Direct, disconnected the Link 370, & then connected the headset directly to the computer's bluetooth, after restarting teams it then recognised the headset as: "Headset (Jabra Evolve 75 Hands-Free AG Audio)" instead of "Headphones (Jabra Evolve 75 Stereo)" which basically means every button is working as it should again!
The only "drawback" (which it's not for me really) is that when connecting the headphones now says: "Connected to Smartphones" instead of "PC"
Feb 10 2021 07:29 PM - edited Feb 10 2021 07:30 PM
***FIX***
@owler_77 Evolve 75 MS comes with a USB dongle. Do not connect via bluetooth to your laptop/tablet. If you have paired via Bluetooth, remove device. Use the dongle(only) and the buttons will work.
Press the button on the right ear to open Teams and to join/end calls.
No issues with the mobile phone and Teams mobile app. Headphone buttons work.
Feb 22 2021 09:20 AM
Any further on this I have the jabra evolve2 65 and the teams button just clicks in my ear.
teams version 1.4.00.2879 (64-bit)
jabra direct latest
Feb 23 2021 12:23 AM
So far, my evolve2 MS 65 is working properly for a few months now. I used to have issues as well, before that.
I have Microsoft Teams Version 1.4.00.2879 (64-bit) and Jabra evolve2 65 version 2.4.5 and Jabra link 380 version 1.9.1
Feb 25 2021 11:45 AM
My headset issue: "Not able to answer or hang up calls from the headset" turns out is a
Mar 08 2021 11:22 AM - edited Mar 08 2021 11:23 AM
08-March-2021... and this is STILL not working!!
Microsoft has had this ticket open:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35103931-support-device-call-c... since Feb-2020 and in that time they've been unable to fix it.
I'd just "vote" for this bug to be fixed. Perhaps sometime in the not so distant future MS will finally fix this.
Apr 06 2021 06:28 AM
Jun 10 2021 01:30 AM
I just noticed that killing Skype for business (is on "auto start" in our company - island setup) the keys and leds on my Jabra 510 USB start working again, after I reselected the device in Teams - device settings.
Jun 10 2021 01:32 AM
@WouterVoet Hi, mine just randomly started working so assume a win update or something the company have had issues with updates so working for now as expected
Jun 10 2021 08:23 AM
Great! I wish it would start working on Cisco softphone so I don't have to sit her all day and stare at the screen waiting for that phone call. Now that the stay at home covid19 is nearly over they will fix it. I found it works on IOS.
Jul 28 2021 12:26 AM
SolutionI found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Sep 27 2021 06:51 AM