May 31 2021 12:46 AM
Hi we would like to survey the user right after the call ended not letting closing the call.
Is there an API or technique that we could use for ?
tx,
gabor
May 31 2021 04:56 PM
Jun 04 2021 06:19 AM
Hi @ThereseSolimeno,
I'd like to hook in here. One of our customers had the idea to place a "post call questionaire".
What I had in mind is to offer a service that requires no manual labor in sending. For example, when a call certain companies in the US there is a recording before or after the conversation offering the caller to take a three questions survey (30 seconds) and an automated voice asks thee questions such as:
1) How satisfied are you with today’s call, press 1 for “very satisfied”, 2 for “satisfied, 3 for dissatisfied so on and so forth
2) Would you recommend us…..
3) How could we improve….
Is there any known OOTB solution or at least a 3rd party solution for that?
Oct 17 2022 01:16 PM
Hello, Did this question get answered? I have a customer looking to add Post call surveys for incoming PSTN calls.
Thank you,
Tim
Oct 17 2022 02:15 PM
@Tcoursey you can't do that directly in Teams, but it's a feature of several Teams contact center third party applications.