Post Call survey

[faludig]

Hi we would like to survey the user right after the call ended not letting closing the call.

Is there an API or technique that we could use for ? 

tx,

gabor

[#2]

Hi @faludig  Does this help?

Feedback surveys in Teams or Skype for Business - Microsoft Teams | Microsoft Docs

[#3]

Hi @ThereseSolimeno,

I'd like to hook in here. One of our customers had the idea to place a "post call questionaire".

What I had in mind is to offer a service that requires no manual labor in sending. For example, when a call certain companies in the US there is a recording before or after the conversation offering the caller to take a three questions survey (30 seconds) and an automated voice asks thee questions such as:

1) How satisfied are you with today’s call, press 1 for “very satisfied”, 2 for “satisfied, 3 for dissatisfied so on and so forth

2) Would you recommend us…..

3) How could we improve….

Is there any known OOTB solution or at least a 3rd party solution for that?

[#4]

@Florian Adler 

Hello,  Did this question get answered?  I have a customer looking to add Post call surveys for incoming PSTN calls.

Thank you,

Tim

[#5]

@Tcoursey you can't do that directly in Teams, but it's a feature of several Teams contact center third party applications.

[#6]

@Steven CollierThank you!