May 31 2021 12:46 AM
Jun 04 2021 06:19 AM
I'd like to hook in here. One of our customers had the idea to place a "post call questionaire".
What I had in mind is to offer a service that requires no manual labor in sending. For example, when a call certain companies in the US there is a recording before or after the conversation offering the caller to take a three questions survey (30 seconds) and an automated voice asks thee questions such as:
1) How satisfied are you with today’s call, press 1 for “very satisfied”, 2 for “satisfied, 3 for dissatisfied so on and so forth
2) Would you recommend us…..
3) How could we improve….
Is there any known OOTB solution or at least a 3rd party solution for that?