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faludig's avatar
faludig
Copper Contributor
May 31, 2021

Post Call survey

Hi we would like to survey the user right after the call ended not letting closing the call.

Is there an API or technique that we could use for ? 

 

tx,

gabor

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    • Florian Adler's avatar
      Florian Adler
      Copper Contributor
      Jun 04, 2021

      Hi ThereseSolimeno,

       

      I'd like to hook in here. One of our customers had the idea to place a "post call questionaire".

       

      What I had in mind is to offer a service that requires no manual labor in sending. For example, when a call certain companies in the US there is a recording before or after the conversation offering the caller to take a three questions survey (30 seconds) and an automated voice asks thee questions such as:

       

      1) How satisfied are you with today’s call, press 1 for “very satisfied”, 2 for “satisfied, 3 for dissatisfied so on and so forth

      2) Would you recommend us…..

      3) How could we improve….

       

      Is there any known OOTB solution or at least a 3rd party solution for that?

      • Tcoursey's avatar
        Tcoursey
        Copper Contributor
        Oct 17, 2022

        Florian Adler 

         

        Hello,  Did this question get answered?  I have a customer looking to add Post call surveys for incoming PSTN calls.

         

        Thank you,

        Tim

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