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faludig's avatar
faludig
Copper Contributor
May 31, 2021

Post Call survey

Hi we would like to survey the user right after the call ended not letting closing the call. Is there an API or technique that we could use for ?    tx, gabor
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ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
May 31, 2021

Hi faludig  Does this help?

 

https://docs.microsoft.com/en-us/microsoftteams/prepare-my-users-feedback-templates

Florian Adler's avatar
Florian Adler
Copper Contributor
Jun 04, 2021

Hi ThereseSolimeno,

 

I'd like to hook in here. One of our customers had the idea to place a "post call questionaire".

 

What I had in mind is to offer a service that requires no manual labor in sending. For example, when a call certain companies in the US there is a recording before or after the conversation offering the caller to take a three questions survey (30 seconds) and an automated voice asks thee questions such as:

 

1) How satisfied are you with today’s call, press 1 for “very satisfied”, 2 for “satisfied, 3 for dissatisfied so on and so forth

2) Would you recommend us…..

3) How could we improve….

 

Is there any known OOTB solution or at least a 3rd party solution for that?

  • Tcoursey's avatar
    Tcoursey
    Copper Contributor
    Oct 17, 2022

    Florian Adler 

     

    Hello,  Did this question get answered?  I have a customer looking to add Post call surveys for incoming PSTN calls.

     

    Thank you,

    Tim

    • StevenC365's avatar
      StevenC365
      MVP
      Oct 17, 2022

      Tcoursey you can't do that directly in Teams, but it's a feature of several Teams contact center third party applications.

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