Hi @Jackie Behrbom ,
If you're facing issues with notification badges not working in Microsoft Teams, where you're not receiving visual indicators for new messages or notifications, here are a few troubleshooting steps you can try:
1. Check notification settings: Ensure that your notification settings in Microsoft Teams are properly configured. Open Teams and go to your profile picture, then click on "Settings" > "Notifications." Make sure the appropriate notification options are enabled, such as "Banner and feed" or "Badge app icon."
2. Verify operating system settings: Confirm that your operating system settings allow notifications from Microsoft Teams. On Windows, go to "Settings" > "System" > "Notifications & actions" and make sure notifications for Teams are turned on. On macOS, go to "System Preferences" > "Notifications" and ensure that Teams is allowed to display notifications.
3. Restart Teams and the device: Sometimes, restarting Teams and your device can resolve notification issues. Close Teams completely and then relaunch it. Additionally, restart your computer or mobile device to refresh the system.
4. Clear Teams cache: Clearing the Teams cache can help resolve various issues, including notification problems. Close Teams, then navigate to the Teams cache location on your computer. The cache location varies depending on your operating system. Delete the contents of the cache folder and restart Teams.
5. Update Teams: Ensure that you have the latest version of Microsoft Teams installed. Outdated versions can sometimes have bugs or compatibility issues. Check for any available updates and install them if necessary.
6. Reinstall Teams: If the notification badges still don't work after trying the above steps, you can try uninstalling and reinstalling Teams. This can help resolve any potential software glitches or conflicts. Uninstall Teams from your device, then download the latest version from the official Microsoft website and reinstall it.
7. Check with IT support: If you're using Teams within an organization, it's possible that there are specific settings or policies in place that affect notification badges. Contact your organization's IT support or administrator for assistance and to ensure there are no restrictions or configurations that might be causing the issue.
8. Test on a different device: If possible, try using Microsoft Teams on a different device, such as a mobile phone or another computer, to see if the notification badges work correctly. This can help determine if the issue is specific to your device or account.
If none of the above steps resolve the problem, it's recommended to reach out to Microsoft Support or your organization's IT support for further assistance. They will have access to more specific information and can provide tailored guidance based on your situation.
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