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SimonaMargarint's avatar
SimonaMargarint
Icon for Microsoft rankMicrosoft
Mar 25, 2020
Solved

Microsoft stream - Only recording sound and not recording screen share

Hi.   I tried to record a meeting but it only recorded the audio and people's teams photos/any live webcam footage people were sharing. It did not capture screen sharing of a presentation.   ...
microsoft stream
  • LinusCansby's avatar
    LinusCansby
    Mar 25, 2020

    That is an active incident reported in the Message Center, started yesterday. ID TM207532

     

    Title: Recorded meetings not capturing screensharing

     

    User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.

     

    Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.

     

    Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.

     

    Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)

     

mrhodora's avatar
mrhodora
Copper Contributor
Apr 19, 2020

LinusCansby

 

I encountered the same issue wherein the recording did not work on April 3rd. If you are saying that this may be "specific tenant" issue.  My location was Sydney Australia and my meeting attendees are in Manila Philippines. Since we all need to find resolution to this issue what information do we need to share the Teams technical experts to troubleshoot the issue.  I would say all information are kept via Microsoft Azure and should be able to retrieve that way.  

Michel Bosch's avatar
Michel Bosch
Brass Contributor
Apr 23, 2020
Microsoft can't and may not access your information in the your Tenant without to proper authorization that you need to give them. At least that is in our situation.
The best way to contact support is through the Microsoft 365 admin portal, https://admin.microsoft.com and click the ? at the top right corner next to your name.
I did it a few times and within 30 minutes or so you will be contacted by a support engineer to ask for the details.

3 April there was a message in the admin health center where it said that there was a problem with recordings. The message was closed on 3 April and it should be fixed. I can't find any more message that there was a "known" problem with recorded meetings.
If you still have these problems I would suggest to create a support call.
  • Pres1001's avatar
    Pres1001
    Copper Contributor
    Nov 23, 2021

    Michel Bosch 

     

    I had the same issue; below are the details.

     

    Time recorded: Wednesday, November 17, 2021, 12:07:56 AM

    Impact: It's a training video that will be shared with the new onboarding employees.

    Please help.

     

    Thank you.

     

     

     

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