Forum Discussion
MicrosoftMicrosoft stream - Only recording sound and not recording screen share
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
I encountered the same issue wherein the recording did not work on April 3rd. If you are saying that this may be "specific tenant" issue. My location was Sydney Australia and my meeting attendees are in Manila Philippines. Since we all need to find resolution to this issue what information do we need to share the Teams technical experts to troubleshoot the issue. I would say all information are kept via Microsoft Azure and should be able to retrieve that way.
Same for me. Live event this morning but only records audio and not the whole event. How am I meant to sell this solution to customers when it does not work.