Jun 17 2020 02:50 PM
Jun 17 2020 02:50 PM
We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams?
Jul 31 2021 01:13 AM
Since a few weeks, "Teams Wizard" allows to execute an command line or opening a URL on incoming phone calls (PSTN). It can be installed on the Windows client. Find all information here: https://www.lyncwizard.com/products.html#TeamsWizard
Dec 19 2021 08:11 AM - edited Dec 19 2021 08:12 AM
Any progress on this? We had this with our old phone system (Fonality) but lost it when we switched to Teams. We want to launch a URL (the URL is to our server as we have our own web application) with the phone number as a parameter so the receiving phone call participant has the customer's information displayed to them. Teams Wizard is only for Windows and not a first-party solution.
Jan 10 2022 06:35 AM
Jul 28 2022 02:24 AM - edited Jul 29 2022 01:20 AMSolution
Teams Admin Center --> Voice --> Calling Policies
Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA.
There 3rd party applications like Luware Nimbus Assistant which can provide a similar features
Aug 04 2022 08:07 AM
Oct 04 2022 01:16 AM - edited Oct 04 2022 01:18 AM
GA November 2022!
Microsoft Teams: Browser screen pop for incoming PSTN calls
Admins can enable policy so that on acceptance of a PSTN call, an automatic browser launch can happen alongside Teams, displaying relevant information (CRM data, case data, etc.) to the user.
Dec 07 2022 02:28 PM
Dec 07 2022 10:44 PM
Jan 31 2023 01:46 AM
Feb 17 2023 01:48 PM
This does appear to be working, however there are two things that could be more beneficial for those of us supporting internal users.
1. As someone else mentioned, opening the page as the call is ringing rather than only after you answer.
2. Provide the same functionality on non-PSTN calls. This function, as-is, won't launch a web page when we have calls coming from inside the organization but those are the only people our Service Desk support.