Teams Business Voice Reporting

[SS-Dave]

Hello - We have setup MSFT Business Voice and are trying to pull call data into Power BI. We have setup the MSFT graph PSTN calling app in Azure, but we are missing a few data points that are really important like:

• User Idel time
• Time to answer call

Does anyone know if this data is available, or do I need to go through a 3rd party call reporting? If so, any cost-effective recommendations? 

[#2 · Accepted solution]

Hello,

Can you please look into the latest report released by Microsoft?

Auto attendant and call queue historical reports
https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports

With Regards,
Satish U