SOLVED

Calls during running call in teams.

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Regular Visitor

Hi everyone, 
Is there any documentation that states how teams runs during calls?

 

Example:
Some weeks ago, when user1 tries to call user2 and user2 already is in another call, user1 received a message stating the user2 is in another call/busy. But nowadays, when user1 tries to call user2 and user2 is busy, the calls just dropped; 

Is it an update on teams or just a isolated case or there is something different to check?

Thanks!

1 Reply
Best Response confirmed by adam deltinger (MVP)
Solution
Hi @ecamargo

Busy on busy is defined by the calling policy in the Teams Admin Centre and then

https://docs.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy

Busy on Busy is available while in a call
Busy on Busy (Busy Options) is a new setting that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. New or incoming calls can be rejected with a busy signal. You can enable busy options at the tenant level or at the user level. Regardless of how their busy options are configured, users in a call or conference or those with a call on hold are not prevented from initiating new calls or conferences. This setting is disabled by default.

This guide by Linus Cansby should also help

https://www.lync.se/2020/02/teams-calling-you-want-to-be-busy/

Hope that answers your question

Best, Chris