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Queue App - historical agent information
We have recently introduced Teams Queue application , it works well but doesn't seem to provide the same information for historical reporting than real time. As an example: We are able to see the number of calls presented to each agent within the group as it happens (today), It shows us all the presented, the number answered, abandoned or timed out in real time, to ensure the correct number of resource is aligned this is essential. It doesn't however, show this data historically, to see an overall number of calls answered, abandoned or timed out per agent for a specific date period. The historical data only seems to provides generic information for the call queue as a whole, not the agents opted in, even when extracted into an excel report. Is there a way to get this data historically ? or is it just not yet available. Without, we are reliant on daily Screen pics of agent impact, which is not very good! (It is also not available within the PowerBI reporting, only calls answered are documented here)
Moving from skype to teams does not migrate my chat history
Hello, I have tried to login to teams using my skype username. It prompt me to merge my skype account with my personal email. I clicked yes. it successfully logged me in into Ms Teams. I cannot see my skype chat history into teams and also not all of my contacts are there. I have enabled skype account contacts to sync from Settings => People => Sync contact => Manage but still not all contacts are synced and no chat history at all. Anyone knows how can I import the chat history as well? Thank you in advanceWindows - A JavaScript error occurred in the main process
Hello Everyone, While installing Microsoft Teams, the error message described in the subject line is thrown. Am running Microsoft Windows Version - 1909 A couple of troubleshooting tips found on https://docs.microsoft.com/en-us/MicrosoftTeams/troubleshoot-installation have been tried but the error still shows up. Any idea on how to resolve this issue will be greatly appreciated. UPDATES I did a comparison of 2 SquirrelSetup.log files. (Both PC runs Windows 1909 and the same build number. The PC 1(Throwing up the JavaScript error above)logged some issues not found in the PC 2 as shown below: ----start---- ApplyReleasesImpl: Couldn't run Squirrel hook, continuing: C:\Users\Administrator\AppData\Local\Microsoft\Teams\current\Teams.exe: System.OperationCanceledException: The operation was canceled. at System.Threading.CancellationToken.ThrowOperationCanceledException() at Squirrel.Utility.<>c__DisplayClass11_0.<InvokeProcessAsync>b__0() at System.Threading.Tasks.Task.InnerInvoke() at System.Threading.Tasks.Task.Execute() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotificat ion(Task task) at Squirrel.Utility.<InvokeProcessAsync>d__11.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotificat ion(Task task) at Squirrel.UpdateManager.ApplyReleasesImpl.<>c__DisplayClass18_1.<<invokePostInsta ll>b__2>d.MoveNext() ---end---- FURTHER UPDATES Many suggestions found on GitHub, Microsoft support site, blogs and other websites have been tried. So after spending several hours googling and searching for a working solution, the following finally worked on the PC in question. A standard user account was created on the PC. Downloaded a new Microsoft teams app. In services.msc, the status of a service called Quality Windows Audio Video Experience was also manually started. Executed the app and no JavaScript error was thrown. N.B: I am still not satisfied with this fix, cos i applied the same troubleshooting approach on another PC throwing up the same JavaScript error, and the fix doesn't work on it. 🙂Teams room reservation setting
Hello, Not sure if anyone has encountered the same dilemma as I have, but I can't seem to locate this Teams Room reservation setting anywhere. I've check on both the Teams admin portal setting & the device setting. I have basic & pro license and still do not see this feature anywhere. Device: MaxHub XCoreKit Teams app: TMicrosoft managed rooms 5.24.14101.0 This is for Panel setting but we only have a touchscreen console in the room. Settings > Device settings > Teams admin settings > Meetings and then turn off Allow room reservations. Can't find the below option (stock img). Let me know if you need anything else. Thank you!Teams desktop app not observing daylight savings time
I'm currently having an issue with my Teams. I'm in the Mountain time zone, which recently switched to daylight savings. My system clock (Windows 10) has updated correctly, but Teams still believes it's behind an hour, despite multiple restarts. This only seems to occur with the desktop app. The web app has the correct time. What can be done to fix this? Everything I've read suggests that it uses the system time/timezone, but that appears to be incorrect, otherwise my Teams would have the correct time. What's interesting is that when I check the teams logs at 15:21, I see this: Mon Mar 09 2020 14:21:18 GMT-0700 (GMT-07:00) <17724> -- info -- Focusing main window Mountain Daylight time is GMT-0600, which is my current system timezone when you adjust for daylight savings. Why is Teams is using the unadjusted GMT-0700 instead?Teams Room System Autopilot deployment does not work - Error Code: 6, 0x80180014
Problem: We are attempting to deploy our Microsoft Teams Room (MTR) systems, some of which are already in use, using Windows Autopilot in self-deploying mode. Despite following the official guide, we keep encountering errors. https://learn.microsoft.com/en-us/microsoftteams/rooms/autopilot-autologin Procedure: Device: Certified Intel NUC, previously in use. Installation: Windows 11 Pro installed. Autopilot Import: Device imported into Autopilot. Group Assignment: GroupTag "MTR-ConsoleName" assigned. Dynamic Group: Device appeared in the Dynamic MTR group. Assignments: Deployment Profile and ESP (Enrollment Status Page) assigned. Teams Room Update App: Deployed via Intune, assigned to the MTR group, and integrated into the ESP. LAPS: Local Administrator Password Solution (LAPS) is active. Teams Rooms Pro Console: Device appeared and was assigned to a resource account with a Teams Room Pro license. Error Description: After the setup process, we consistently encounter an error during device registration for mobile management: Error Code: 6, 0x80180014 Attempts to resolve the issue: Deleted the device completely from Intune and Autopilot and re-added it. Created a custom Device Restriction Policy to allow all devices in the group. Additionally, during one attempt where the error did not occur, Teams failed to set up automatically. Questions: Why does error 6, 0x80180014 occur during device registration for mobile management? Are there specific requirements or settings beyond the official guide that need to be considered? What steps can be taken to ensure that Teams sets up automatically when the registration error does not occur? Objective: We aim to ensure that the MTR systems are smoothly deployed via Autopilot in self-deploying mode and that Teams sets up automatically. Thank you for your support!Teams Room System Autopilot deployment does not work - Error Code: 6, 0x80180014
Temas Public Preview - Not keeping the settings
Hi all, Not sure if anyone is having the same issue but recently, we notice that the Teams Public Preview toggle box is unticking automatically and every morning I need to ticked back again not to mention, that I've notice is going back to the "classic" settings where chats and teams are separated. The only around is to quit teams and reopen and it goes back to the new streamline chats & channels all in one place. Also, just this week alone I got about 4 updates on Teams, any seem the same behaviour?Random message saying Q&A enabled sent to co-organisers only on Town Hall event.
Hi all, just had an update message sent to my co-organisers, stating that Q&A had been enabled. The event has been set up and published for a week, with no amendments to the event at any time. Is there a reason for this, it seems to coincide with our companies Windows 11 roll-out. Thanks 1081JB
