Sep 15 2021 08:28 AM
Hi. I've recently joined a new organisation and want to have Teams active on my phone as I did with a previous organisation. Unfortunately, my app is stuck in a login loop, I can't log in to log out (my account has been deactivated) and I can't find any place to remove any further user accounts in the system.
Basically, I can't use Teams on my phone until I can find away to fix this. Any suggestions?
Sep 16 2021 01:50 AM
Sep 23 2021 07:11 AM
Just bumping this in case anyone has a solution. Quite shocked that no one has one, or even a suggestion!
Sep 23 2021 07:22 AM
Oct 01 2021 04:26 AM
Mar 28 2022 06:17 AM
Jul 18 2022 02:50 PM
@@
1st step: Remove the microsoft authenticator app, if present.
2nd step: Uninstall and Reinstall Teams app. After this sign in, it should ask for the password.
3rd step: Reinstall microsoft authenticator app, if needed.
Aug 17 2022 09:28 AM
Aug 17 2022 10:43 AM
SOLVED: Ultimate solution for me was to remove Microsoft Authenticator app from my phone. But I did all of the following:
1. Make sure you have 2-step (multifactor) authentication enabled before uninstalling the authenticator app.
2. Prior to Uninstall of each app stop the app and clear the data then uninstall all microsoft apps:
a. Outlook
b. Teams
c. Microsoft Authenticator
d. Company Portal
3. Reboot
4. Install outlook and add account, which forced me to reinstall Company Portal and SMS authenticate myself.
5. Reboot
6. Install Teams and add account.
Essentially I am not using the Authenticator app, hope this helps someone.
Aug 18 2022 09:19 PM
Apr 05 2023 11:56 AM
This is happening to me, but after clearing all the app data, removing all of the microsoft apps, then reinstalling them all, the issue comes back within a few days. I dont have the authenticator so thats not the issue...
I was having this problem on my Fold 4 and now i have a Pixel 7 Pro and its happening on both.
Sep 21 2023 07:04 AM
@PMad99 I had this problem today ie it was stuck in the loop for a previous teams account. I fixed it
a) closing app (not uninstalling);
b) Go to device: settings, App, storage and clearing both data and cache. This clears all accounts on device.
c) open Teams App and it then takes you through a set up of accounts. I then set up my two active accounts. All the previous messages etc were still there.
Oct 17 2023 02:28 AM
I am facing similar issue in my Pixel 7 pro, have tried all the mentioned points but none is working.
Oct 17 2023 02:46 AM
@GauravQA finally found it was the Windows Authenticator app. Deleted it.