04-22-2019 06:40 AM
04-22-2019 06:40 AM
I have four forms that are set up under group forms. I am unable to open any of these. When I click on them, I receive the "sorry, something went wrong" message (please see attached). However, it does not show an error number and reloads before I can click on technical details. Any help here would be greatly appreciated, as I have valuable data on these I need.
04-22-2019 07:13 AM
@jglose - Are you trying to get to responses or edit the Group Forms from the Forms Pro Preview?
If yes looks like there is an issue, I would suggest providing feedback to fix the issue, in the meantime if you have the form id, you can use the below link to try accessing the form, replace the <formid> with your group form id
04-22-2019 12:54 PM
04-23-2019 08:03 AM
@jglose - I do not recommend moving away from Forms Pro Preview because I am not sure what happens to forms that are created in Forms Pro preview, not sure if the data will be lost or so.
But the link below should take you to an article which explains how to opt-out of Forms Pro Preview
Do you have the Id for the Group Form ? with the id you should be able to get to the form to edit it and view responses.
04-23-2019 09:28 AM
@Sai Gutta The forms I am unable to access were created through forms originally and not forms pro. I'm not sure if that would make a difference. Also, how do I go about getting the ID number if I can't open the form?
Thank you for the assistance!
04-23-2019 01:52 PM
@jglose - I thought of a work around for now, why don't you create a dummy user, add the user to the group and assign the dummy account Form license. Since it is a form group, the dummy user should have access edit access to the Form and also get the share link that can be used to enter responses.
I agree I am not sure if there is a way to get the Form ID if the Form is not opening, unless the share link for the Form is stored somewhere.