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How to enable/access Copilot Chat in Outlook for Mac (Version 16.106)
Hi Microsoft Support, I am looking for assistance on how to enable or access the Copilot Chat feature within the Outlook for Mac sidebar. Importantly, I can confirm that Copilot Chat is fully functional and visible when I use Outlook on the Web (OWA). This indicates that my license is active and correctly assigned, but the feature is missing from my desktop client. My Environment Details: Outlook Version: 16.106 (Build 25122912) Update Channel: [Beta Channel / Insider] Interface: "The New Outlook" for Mac License: Microsoft 365 [Business/Enterprise] with Copilot Problem Description: The Copilot Chat icon does not appear in the left-hand navigation bar in the desktop app. When I check the "More Apps" section to customize the sidebar, Copilot is not listed as an option to add. I would appreciate your help with the following: Since the feature works in the web version, why is it not syncing/appearing in the Mac Desktop app (Version 16.106)? Are there any specific "Connected Experiences" or local settings I need to toggle to force the Copilot app to appear in the sidebar? Is there a way to reset the local app configuration or cache to recognize my Copilot entitlement? Thank you for your assistance in getting the desktop integration working.
PowerPoint Frontier Agent Missing on Web and Not Working on Desktop
Hi everyone, I’m seeing inconsistent availability of Frontier agents across Microsoft 365 apps and wanted to check whether others are experiencing the same. Excel (web) → Frontier agent available Word (web) → Frontier agent available PowerPoint (web) → Frontier agent missing PowerPoint (desktop) → Frontier agent appears, but does not generate any text. The panel keeps loading indefinitely.. I’ve confirmed I’m on Microsoft 365 Premium and using the Beta Channel. Is this a known rollout gap, or is there something I should check on my end? Any help is appreciated. Thanks!PowerPoint Frontier Agent Missing on Web and Not Working on Desktop
Hi everyone, I’m seeing inconsistent availability of Frontier agents across Microsoft 365 apps and wanted to check whether others are experiencing the same. Excel (web) → Frontier agent available Word (web) → Frontier agent available PowerPoint (web) → Frontier agent missing PowerPoint (desktop) → Frontier agent appears, but does not generate any text. The panel keeps loading indefinitely. I am using beta channel. Is this a known rollout gap, or is there something I should check on my end? Any help is appreciated. Thanks! PrashantMS 365 Copilot Notebooks Does Not Honor Instructions
I have uploaded 3 reference spreadsheets to a Copilot notebook. They contain data dictionary and metadata of a SQL database. In my Copilot Instructions (currently 1,652 characters) I specify that I want Copilot to ask me clarifying questions if anything in the question is unclear. Additionally, my Copilot Instructions include the ask to use provided reference files to find appropriate field names instead of conjuring them out of thin air. Unfortunately, In many of the answers Copilot ignores those guardrails and provides fake field names when asked to create a SQL query. Why is that and how can I improve accuracy of Copilot's answers?Copilot 365 agent does not scan PDF embedded images?
We have a subscription to Copilot 365. I use the app, not the web interface on Windows 11 (upgraded from Win 10). I made a custom agent to scan through one of our PDFs. The agent also has 2 other .DOCX files as knowledge. I asked it about a person's contact info. In the PDF the person's name and contact info is in a box. The agent returned the wrong information which is not even in the PDF itself. I have the agent set to ignore outside sources and use only sources I put in. This is a very simple agent. When opening the PDF in Adobe Acrobat I asked their AI the same question and it found the info. I suspect that this information in the box is an embedded image in the PDF and Copilot 365 cannot scan the image inside a PDF. Can anyone confirm this? We may have more PDFs where we need to get info from an embedded image. Is there a way for Copilot to get this information in the embedded image? I did a workaround as I have another .docx file as a knowledge source for the agent and I put the person's info as text in the Word doc, and it works that way.How to show Copilot custom agent description for every new conversation?
We have a subscription to Copilot 365 (I work with Copilot Studio but this question is about Copilot 365 agents). I use the Copilot 365 app, I don't use it via the web. When I make a custom agent, and do "Try it" it shows the Description I entered in the config screen for every new conversation. This Description is important to show the user what info the agent has and does not have. When I do "Go to agent" which would be more like seeing the agent in production, the Description is never shown. I looked in Settings and Config for the agent and don't see any settings for this. I'm not an admin for Copilot. Is this an admin setting that must be changed? How can I show the Description each time a New Conversation is clicked? Thank you!Copilot Download Cards Not Rendering — Files Blocked
Hello, as the title suggests, Copilot cannot share download cards in-chat while the files is already generated and ready. It says there's a problem in the backend and Microsoft Support referred me to here. Is this something they gonna fix or what I should do? The AI is telling me it cannot share the or send the download cards no matter what prompts I use, it is bugging me! Someone help please!Microsoft 365 Copilot access to planner tasks?
I try to get Microsoft 365 Copilit access to existing planner plans and it's tasks. Read and possibly write access. How would I do that? I only have basic plans that are used in our team. Do I have to convert them (if that is possible at all) to the plans with project manager? I tried Project Manager. That seems to be an enhanced plan. Can I migrate? Does it need additional licenses? Dan
Copilot Agent ALM and Knowledge Source Management Across Environments
Hello everyone, I currently have an agent in a Dev environment and want to deploy it to a second environment (e.g., Test or Prod). During deployment, we need to change the references to the knowledge sources. I’ve seen some articles where environment variables are used within Conversational Boosting topics to handle this, but I wanted to check if there is a supported or recommended way to manage or update knowledge source references from the Knowledge section itself to make them dynamic by using Environment variable? Any guidance or best practices would help. Thankyou.
