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Custom Engine Agent latency 5-7 seconds before webhook is called
We have a Teams bot that we recently extended with Microsoft 365 Copilot support using the copilotAgents.customEngineAgents manifest configuration. When users send messages to our agent through the Copilot sidebar, there's a consistent 5-7 second delay between when the user sends the message and when our Bot Framework webhook receives the activity. Some extra notes: When users message the same bot directly in Teams (not through Copilot), messages arrive immediately with no delay When we send messages from our backend to Copilot (using the serviceUrl for proactive messaging), they arrive immediately with no delay So the latency only occurs in one direction: Copilot → our webhook. Manifest Configuration: { "$schema": "https://developer.microsoft.com/en-us/json-schemas/teams/v1.17/MicrosoftTeams.schema.json", "manifestVersion": "1.21", "version": "1.1.1", "bots": [ { "botId": "<client_id>", "scopes": ["personal", "team", "groupChat"], "isNotificationOnly": false, "supportsCalling": false, "supportsVideo": false } ], "copilotAgents": { "customEngineAgents": [ { "type": "bot", "id": "<client_id>" } ] } } Environment: Azure Bot Service (not Copilot Studio) Bot region: Global Messaging endpoint hosted in AWS us-east-1 Questions: Is this delay expected behavior for Custom Engine Agents? Is there any configuration to reduce this latency? Are there plans to optimize Custom Engine Agent message routing? This latency significantly impacts user experience - users expect near-instant responses when chatting with an agent.
Copilot Pages verschwunden – nur noch 15 sichtbar (vermuteter Server‑Sync‑Fehler)
Ich habe ein Problem mit Copilot Pages, das eindeutig nicht clientseitig ist. Ich hatte deutlich mehr als 15 Pages in meinem Konto. Seit kurzem werden jedoch **nur noch die neuesten 15 Pages** angezeigt – sowohl in der **Windows‑App** als auch im **Browser**. Ich habe **keine Pages gelöscht**. Es sind ausschließlich die **älteren Pages** verschwunden. Details: - Windows‑App und Browser zeigen **exakt dieselben 15 Pages** - kein Filter aktiv - App mehrfach neu gestartet - Browser‑Cache geleert - Geräteübergreifend reproduzierbar - Pages wurden ursprünglich **explizit als Pages erstellt** - Problem trat plötzlich auf, ohne Änderung meinerseits Das Verhalten deutet auf einen **Backend‑Sync‑Fehler** hin, bei dem ältere Page‑Referenzen nicht mehr meinem Konto zugeordnet werden. Ich bitte um Prüfung und Wiederherstellung der fehlenden Pages. Danke.
How to enable/access Copilot Chat in Outlook for Mac (Version 16.106)
Hi Microsoft Support, I am looking for assistance on how to enable or access the Copilot Chat feature within the Outlook for Mac sidebar. Importantly, I can confirm that Copilot Chat is fully functional and visible when I use Outlook on the Web (OWA). This indicates that my license is active and correctly assigned, but the feature is missing from my desktop client. My Environment Details: Outlook Version: 16.106 (Build 25122912) Update Channel: [Beta Channel / Insider] Interface: "The New Outlook" for Mac License: Microsoft 365 [Business/Enterprise] with Copilot Problem Description: The Copilot Chat icon does not appear in the left-hand navigation bar in the desktop app. When I check the "More Apps" section to customize the sidebar, Copilot is not listed as an option to add. I would appreciate your help with the following: Since the feature works in the web version, why is it not syncing/appearing in the Mac Desktop app (Version 16.106)? Are there any specific "Connected Experiences" or local settings I need to toggle to force the Copilot app to appear in the sidebar? Is there a way to reset the local app configuration or cache to recognize my Copilot entitlement? Thank you for your assistance in getting the desktop integration working.
PowerPoint Frontier Agent Missing on Web and Not Working on Desktop
Hi everyone, I’m seeing inconsistent availability of Frontier agents across Microsoft 365 apps and wanted to check whether others are experiencing the same. Excel (web) → Frontier agent available Word (web) → Frontier agent available PowerPoint (web) → Frontier agent missing PowerPoint (desktop) → Frontier agent appears, but does not generate any text. The panel keeps loading indefinitely.. I’ve confirmed I’m on Microsoft 365 Premium and using the Beta Channel. Is this a known rollout gap, or is there something I should check on my end? Any help is appreciated. Thanks!PowerPoint Frontier Agent Missing on Web and Not Working on Desktop
Hi everyone, I’m seeing inconsistent availability of Frontier agents across Microsoft 365 apps and wanted to check whether others are experiencing the same. Excel (web) → Frontier agent available Word (web) → Frontier agent available PowerPoint (web) → Frontier agent missing PowerPoint (desktop) → Frontier agent appears, but does not generate any text. The panel keeps loading indefinitely. I am using beta channel. Is this a known rollout gap, or is there something I should check on my end? Any help is appreciated. Thanks! PrashantMS 365 Copilot Notebooks Does Not Honor Instructions
I have uploaded 3 reference spreadsheets to a Copilot notebook. They contain data dictionary and metadata of a SQL database. In my Copilot Instructions (currently 1,652 characters) I specify that I want Copilot to ask me clarifying questions if anything in the question is unclear. Additionally, my Copilot Instructions include the ask to use provided reference files to find appropriate field names instead of conjuring them out of thin air. Unfortunately, In many of the answers Copilot ignores those guardrails and provides fake field names when asked to create a SQL query. Why is that and how can I improve accuracy of Copilot's answers?Copilot 365 agent does not scan PDF embedded images?
We have a subscription to Copilot 365. I use the app, not the web interface on Windows 11 (upgraded from Win 10). I made a custom agent to scan through one of our PDFs. The agent also has 2 other .DOCX files as knowledge. I asked it about a person's contact info. In the PDF the person's name and contact info is in a box. The agent returned the wrong information which is not even in the PDF itself. I have the agent set to ignore outside sources and use only sources I put in. This is a very simple agent. When opening the PDF in Adobe Acrobat I asked their AI the same question and it found the info. I suspect that this information in the box is an embedded image in the PDF and Copilot 365 cannot scan the image inside a PDF. Can anyone confirm this? We may have more PDFs where we need to get info from an embedded image. Is there a way for Copilot to get this information in the embedded image? I did a workaround as I have another .docx file as a knowledge source for the agent and I put the person's info as text in the Word doc, and it works that way.How to show Copilot custom agent description for every new conversation?
We have a subscription to Copilot 365 (I work with Copilot Studio but this question is about Copilot 365 agents). I use the Copilot 365 app, I don't use it via the web. When I make a custom agent, and do "Try it" it shows the Description I entered in the config screen for every new conversation. This Description is important to show the user what info the agent has and does not have. When I do "Go to agent" which would be more like seeing the agent in production, the Description is never shown. I looked in Settings and Config for the agent and don't see any settings for this. I'm not an admin for Copilot. Is this an admin setting that must be changed? How can I show the Description each time a New Conversation is clicked? Thank you!Copilot Download Cards Not Rendering — Files Blocked
Hello, as the title suggests, Copilot cannot share download cards in-chat while the files is already generated and ready. It says there's a problem in the backend and Microsoft Support referred me to here. Is this something they gonna fix or what I should do? The AI is telling me it cannot share the or send the download cards no matter what prompts I use, it is bugging me! Someone help please!
