May 12 2021 01:27 PM
After one month of continued attempts to find a way to unsubscribe from being charged again, an annual user fee, for use of Microsoft Excel and told that I will be charged again unless I unsubscribe... I find that it is impossible to even get close to anything that looks like 'Unsubscribe.' This is an awful trap with no way out? Can anyone advise as to how I can avoid being charged again as I am not using the product?
May 12 2021 02:04 PM
May 18 2021 06:42 PM
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May 18 2021 07:12 PM
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May 18 2021 07:18 PM
Jan 20 2022 02:22 PM
@Yea_So Agreed! But the links I get just drive me round in circles.
My problem is that I have a Family subscription that doesn't expire until June 22nd 2022.
This was an upgrade from my previous subscription that expired on Jan 6 2022.
Despite this "upgrade" and an email from me in Early December, Microsoft charged me again in January for the renewal of the original subscription.
I complained but, as usual with Microsoft, absolutely no response because it was in their "two hard basket" that didn't fit a standard computer generated response.
I think I've managed to cancel another subscription for Jan 6th 2023. The system won't let me cancel either the January or the June subscription.
I'd like the refund as it cover the bottle of single malt that I need to cover the frustration suffered. But there's a dog's or no chance of that.
The lesson of this sorry tale is don't ever upgrade your subscription without cancelling out everything you have in future and to leave the process until as late as possible. It's a pity that, as often is the case, poor administration is letting down a spectacular product.