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Need live support to get rid of Copilot and resolve billing
How do I contact a live support agent to get rid of Copilot and address billing issues? I need a passkey but cannot get one or contact a live support agent any other way the system has been running me around in circles. When I call the support number I need a passkey. But I cannot get a passkey under my admin support options. I subscribed directly through Microsoft and am the admin and sole user. I urgently need to get rid of Copilot from Word so I can use a specialized AI software for my business. It is designed to work in Word but has known conflicts with Copilot. The new software suggests change to my documents but cannot implement them because of Copilot. This interference is a known issue. Buying a second Business Standard subscription without Copilot and switching to that has not resolved the problem. I have tried logging out and in again, and clearing my cache. I am using the desktop version of Word. Billing and subscriptions are also an issue. My Business Standard plus Copilot subscription says "expired" and the three dots by the product don't give me any option to cancel or manage the subscription. But I also got a notice on June 18 that the annual subscription had been renewed, and that it will renew again in one year. I have not paid the most recent invoice. I don't want to test whether I would get more options by paying, since I don't want the copilot subscription and it is marked expired. I would appreciate any help on (1) disabling Copilot without disabling other connectors and (2) contacting a live person to address billing issues.
Prevent Copilot capacity pack from being consumed by Copilot Cowork
I’m looking for guidance on how to prevent a Copilot capacity pack from being used by Copilot Cowork while keeping the pack available for Copilot Studio agents and Power Apps. From what I understand, the prepaid Copilot capacity can be applied through billing or capacity settings, but I want to make sure it is not consumed by the Cowork or Microsoft 365 Copilot. I’m looking for the correct admin-side configuration to exclude that service, or to detach the capacity pack from it without breaking other usage. Additionally, I noticed that when mapping the capacity pack to an Azure subscription, there is no option to select a resource group. Is there any way to select a subscription? Ref. Link: https://learn.microsoft.com/en-us/microsoft-365/copilot/usage-based-billing-overview-copilot-credits Any official guidance or practical steps would be appreciated. Thanks in advance.Confusion between Gemini and Copilot
Microsoft Copilot and Google Gemini are sending me mixed signals on whether MAI’s Phi (Microsoft’s on-device small language models) models support LoRA adapters or any sort of community fine tuning. Copilot is saying no, and Gemini is saying yes. I need to talk with real Microsoft engineers to confirm with Microsoft if their Phi models support LoRA adapters or not.Can Copilot help create development plan suggestions after a review?
After performance reviews, we want managers to turn feedback into practical development plans, but the quality is inconsistent. Some managers write clear next steps, others keep it very generic. Has anyone used Copilot or another AI workflow to suggest development actions based on review feedback, goals, or competencies? Could I build an agent specific to this? Could I create a subskill that standardizes this? Should I go for something third party?Translate document with M365 Copilot function disappeared
Hi all! As stated in the title, translate document with M365 Copilot function disappeared. It used to work as described in this official guide: https://support.microsoft.com/en-US/PowerPoint/copilot/translate-your-presentation-with-copilot Now it's gone and I am not finding any replacement.
M365 Copilot shows Basic via group-based licensing, Premium via direct assignment
Hello, I wanted to share an issue we experienced with Microsoft 365 Copilot licensing and the workaround that resolved it, in case it helps others or Microsoft can confirm whether this is a known backend entitlement synchronization issue. We assigned a Microsoft 365 Copilot license to an existing user through group-based licensing. The user also had Cowork permission enabled. However, Copilot kept showing as Basic instead of Premium in the Microsoft 365 Copilot experience. We verified the license assignment through Microsoft Graph. The user had the Microsoft_365_Copilot SKU assigned, and all Copilot-related service plans were showing as Success. The relevant service plans were: M365_COPILOT_APPS: Success M365_COPILOT_BUSINESS_CHAT: Success M365_COPILOT_TEAMS: Success M365_COPILOT_SHAREPOINT: Success M365_COPILOT_INTELLIGENT_SEARCH: Success GRAPH_CONNECTORS_COPILOT: Success COPILOT_STUDIO_IN_COPILOT_FOR_M365: Success There were no visible licenseAssignmentStates errors, and the Microsoft 365 admin center also showed the Copilot license as assigned. We tried removing the user from the Copilot licensing group, waiting until the Copilot license was fully removed from the user, adding the user back to the same group, confirming that the Copilot license and service plans were assigned again, and testing again in a clean browser session and private browser session. The issue persisted. Copilot still showed as Basic. However, when we removed the user from the group-based licensing assignment and assigned the same Microsoft 365 Copilot license directly to the user from the Microsoft 365 admin center, the issue was resolved. Copilot changed from Basic to Premium, and Cowork became available. The effective workaround was to remove the user from the group-based Microsoft 365 Copilot licensing group, wait until the group-based Copilot license was removed, assign the Microsoft 365 Copilot license directly to the user, sign out or refresh the session, and then Copilot changed to Premium. This seems to suggest that the Microsoft 365 Copilot license was technically assigned through group-based licensing, but the downstream Copilot entitlement or Premium experience was not being correctly refreshed for that existing user. Direct user-based assignment appears to have triggered the Copilot entitlement refresh correctly. Has anyone else seen this behavior with Microsoft 365 Copilot and group-based licensing? Specifically, Microsoft Graph shows the Copilot license and all Copilot service plans as Success. Microsoft 365 admin center shows the license as assigned. The user still sees Copilot as Basic. Removing and re-adding the user to the licensing group does not fix it. Directly assigning the same Copilot license to the user fixes it. This looks like a possible group-based licensing to Copilot entitlement synchronization issue, especially for existing users. Any confirmation, known issue reference, or recommended remediation from Microsoft would be appreciated.
Does Microsoft 365 Copilot Agent Builder support OCR and image analysis for SharePoint?
Hello everyone, I am currently testing a Microsoft 365 Copilot Agent Builder agent that is grounded on SharePoint document libraries. During testing, I observed that the agent can successfully analyze and generate responses from text-based documents such as Word, Excel, PowerPoint, PDF, CSV, and TXT files. However, when folders contain image-based files (JPG/PNG), the agent sometimes reports incomplete analysis or is unable to extract information from those files. I would appreciate clarification on the following: Does Microsoft 365 Copilot Agent Builder officially support OCR (Optical Character Recognition) for JPG and PNG files stored in SharePoint? Can Agent Builder natively analyze image-based content, or is this capability only available through Copilot Studio with additional AI services? Are there any documented limitations regarding image processing compared to text-based document processing? Has anyone successfully implemented a SharePoint-grounded Agent Builder solution that can reliably analyze scanned images, photographs, or image-based documents? If OCR/image analysis is not currently supported, is there a recommended Microsoft solution or architecture for achieving this requirement?
Custom Agent Builder agent suddenly failing with "Oops, something happened" - no config changes
Hi All, We built a custom agent in Agent Builder (Microsoft 365 Copilot) that generates a Word risk assessment by grounding on a contract (either the document currently open via the Word Copilot add-in, or a file uploaded in the web browser chat), plus a fixed set of knowledge sources (guidance notes, playbooks). It worked reliably for about 5 days while I was testing it solo. We then rolled it out to appr. 20 users, and shortly after, it started failing consistently with a generic "Oops, something happened, try again" error, typically after a long delay, in both the Word add-in and the browser version. I can't confirm causation, but the timing lines up closely with when we expanded from single-user testing to ~20 concurrent users. I don't know whether this points to a tenant-level capacity/concurrency limit being hit, or its something else, just stating it in case others have seen a similar threshold effect. Is this a known concurrency/capacity limit for Agent Builder agents once usage scales up, or a separate backend regression affecting document grounding, and has anyone else seen this pattern after moving from single-user testing to broader rollout?Best practical Microsoft Copilot / Agentic AI certification?
Hi everyone, I recently completed AB-730 (Drive AI Transformation in Your Organization) and really enjoyed the practical, business-focused approach. I'm now looking for a more advanced certification, learning path, or hands-on resource, especially around: Microsoft 365 Copilot with Cowork Copilot Studio AI Agents / Agentic AI Multi-agent scenarios Enterprise governance and implementation So far, AB-730 has been one of the most practical Microsoft trainings I've taken. What would you recommend as the next step for someone looking to go deeper into the agentic AI space within the Microsoft ecosystem? Thanks in advance for your suggestions!📣 Microsoft Copilot Studio and Agent Roadmaps Have a New Home
Microsoft Copilot Studio and Agent Roadmaps Have a New Home Starting July 2, 2026, feature updates for Microsoft Copilot Studio, Sales Agent, Finance Agent, and Service Agent, will be published on the Microsoft 365 Roadmap. This creates a single destination to discover what capabilities are coming next across Microsoft 365 core apps, Copilot, agents, and more. As part of this transition, Release Planner will no longer be a source for feature information for these products. Future updates will be available through the Microsoft 365 Roadmap, making it easier to stay informed, plan ahead, and leverage AI-powered experiences that can discover and consume information more effectively. What you need to know No immediate action is required Update any saved Release Planner bookmarks to the Microsoft 365 Roadmap Begin using the Microsoft 365 Roadmap as your primary source for feature updates Share this change with stakeholders who currently rely on Release Planner Resources: Stay up to date on what’s new and what’s next: Microsoft 365 Roadmap Microsoft 365 Copilot release notes Microsoft 365 Copilot Roadmap Webinar - Register today Get started with AI-powered change insights: Microsoft MCP Server for Enterprise - Gives MCP-compatible AI tools secure, read-only access to your organization’s Message Center and Service Health data, enabling personalized summaries, impact analysis, and stakeholder communications based on your existing permissions and security controls. Microsoft Release Communications MCP Server - Provides free, natural-language access to official Microsoft 365 Roadmap and Azure Updates information, enabling AI agents to answer questions about upcoming features, rollout timelines, and product changes. We're excited to bring roadmap information together in one place to deliver a more consistent, accessible, and AI-ready experience for planning what's next.
