Forum Discussion
Chat icon disappears in the M365 Copilot Chat
Hi,
We are an Education tenant and have an issue where the "Chat" icon disappears from the left hand navigation in the M365 Copilot Chat app (or Web) after you click on e.g. "Search". The only way to get the Chat icon back is to restart the app or refresh the web page.
This only happens to unlicensed users while users with a paid license don't have this issue.
Version we are running is: bizchat.20251030.51.4
Anyone else experiencing this issue?
** Screenshots **
1. When starting the M365 Copilot Chat app the "Chat" icon is present
2. Clicking the "Search" (or any other icon) then "Chat" disappears and will not come back until you restart the app. Same behavior in Web.
6 Replies
Hi
I'm on a Education Tenant also and i don't have this issue.
Interesting, which region are you in?
I have provided tons of material to MS in my ticket from multiple tenants both EDU and non-edu. The issue only happen for users that use the Copilot Free (unlicensed). My ticket has been escalated to the internal team and they have acknowledged the issue. Workaround is that you have to pin the chat icon then it stays. For licensed users the chat icon is pinned by default is my understanding hence this is not an issue if you have a Copilot license assigned.
EPNAdam​ you should open a ticket with your licensing partner or from the Microsoft Admin Center.
This is not an global issue that is falged as an service health issue, so maybe Microsoft is not working on it ;)As commented yesterday, a ticket has been filed. I can reproduce this issue in 3 tenants and the issue depends on if you have an Copilot license or not.
The issue occurs for unlicensed users and is present in both the M365 Copilot Chat app and on the Web. The issue occurs in other tenants as well e.g a tenant I have with E5 license. I have create a MS support ticket for this issue.
Workaround (refresh) is not a viable option especially if you want to conduct a company-wide training. Starting off with "hey, there are issues in the app" might not be a best starting point. :)
Hi ,
it is a validated "error" occurred in latest ver of the copilot app you mentioned,
at the moment MS has acknowledge the problem without a proper solution, just a restart of the app,
...
OR if you are a "web" enthusiastic as myself, I prefer to have copilot open inside a browser, so a simple F5 is more than enough ! :)
Regards
Panos
PS the "copilot" answer to your problem ....
