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EPNAdam's avatar
EPNAdam
Iron Contributor
Nov 10, 2025

Chat icon disappears in the M365 Copilot Chat

Hi,

We are an Education tenant and have an issue where the "Chat" icon disappears from the left hand navigation in the M365 Copilot Chat app (or Web) after you click on e.g. "Search". The only way to get the Chat icon back is to restart the app or refresh the web page.

This only happens to unlicensed users while users with a paid license don't have this issue. 

Version we are running is: bizchat.20251030.51.4

 

Anyone else experiencing this issue?

 

** Screenshots **
1. When starting the M365 Copilot Chat app the "Chat" icon is present

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Clicking the "Search" (or any other icon) then "Chat" disappears and will not come back until you restart the app. Same behavior in Web.

 

microsoft 365 copilot

1 Reply

  • PanosGR191's avatar
    PanosGR191
    MCT
    Nov 10, 2025

    Hi ,
    it is a validated "error" occurred in latest ver of the copilot app you mentioned, 
    at the moment MS has acknowledge the problem without a proper solution, just a restart of the app, 
    ...
    OR if you are a "web" enthusiastic as myself, I prefer to have copilot open inside a browser, so a simple F5 is more than enough ! :)

    Regards
    Panos

    PS the "copilot" answer to your problem ....

     

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