Service Trust Portal no longer support Microsoft Account (MSA) access

Copper Contributor

Dear all,

 

We need to access certain documents (i.e., SOC 2 or ISO 27xxx) on the Service Trust Portal.

To download documents you need to be signed in first.

 

However, when I click on "sign in" (using the same email/account as for our azure account) I get the error message "Service Trust Portal no longer support Microsoft Account (MSA) access." (see screenshot below).

 

It seems that I am not the only one since other users had similar issues but they also could not find a solution (or at least it was not mentioned in their post):

I have been trying this now since more than a week and also created a support ticket (which has not been assigned to a support agent yet). It is quite cumbersome and I hope some of you could have an idea since getting these documents is quite crucial for us

 

konstantinrink_0-1710140900881.png

 

 

 

4 Replies
I am facing the same issue, even though I am already signed into my azure account

@konstantinrink works fine here - just used the link provided from you:

PeterForster_1-1710570875864.png

 

 

@konstantinrink 

 

Seems not worked as expected, in this case, may need Microsoft support to handle

Looks like your service principal for service trust is disabled by your resource tenant.



run the PS command to enable it: https://learn.microsoft.com/en-us/powershell/module/azuread/set-azureadserviceprincipal?view=azuread...



Get-AzureADServicePrincipal



Find the service trust object ID and enable it



Set-AzureADServicePrincipal -ObjectId <objectID>-AccountEnabled $true



if you check the sign in logs, you will see failure and reason would be the app is disabled. 



https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/app-integration/error-code-aadst...