Service Trust Portal no longer support Microsoft Account (MSA) access

[konstantinrink]

Dear all,

We need to access certain documents (i.e., SOC 2 or ISO 27xxx) on the Service Trust Portal.

To download documents you need to be signed in first.

However, when I click on "sign in" (using the same email/account as for our azure account) I get the error message "Service Trust Portal no longer support Microsoft Account (MSA) access." (see screenshot below).

It seems that I am not the only one since other users had similar issues but they also could not find a solution (or at least it was not mentioned in their post):

• https://techcommunity.microsoft.com/t5/security-compliance-and-identity/cannot-login-to-service-trus...

I have been trying this now since more than a week and also created a support ticket (which has not been assigned to a support agent yet). It is quite cumbersome and I hope some of you could have an idea since getting these documents is quite crucial for us. 

[#2]

I am facing the same issue, even though I am already signed into my azure account

[#3]

@konstantinrink works fine here - just used the link provided from you:

[#4]

@konstantinrink 

Seems not worked as expected, in this case, may need Microsoft support to handle

[#5]

Looks like your service principal for service trust is disabled by your resource tenant.



run the PS command to enable it: https://learn.microsoft.com/en-us/powershell/module/azuread/set-azureadserviceprincipal?view=azuread...



Get-AzureADServicePrincipal



Find the service trust object ID and enable it



Set-AzureADServicePrincipal -ObjectId <objectID>-AccountEnabled $true



if you check the sign in logs, you will see failure and reason would be the app is disabled. 



https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/app-integration/error-code-aadst...