Not receiving Planner comments in Outlook inbox

tina_y2150 I have left Planner a while ago. I recommend ClickUp, it is very pleasant to use!

optimaly did this every get solved? This is insane!!!! I too am having extreme issues. What is the point of assigning any task, if the assignment doesn't include comments?

What is more frustrating is that this feature is working for one team and not working for another??? Will these types of insane issues ever get solved??

optimaly I am losing hope that they will ever fix this. MS keeps releasing new apps without fixing the old ones.

WorkAround:

So for the creator I have a work around that appears to work for the assigned members.  (At least until this is fixed as it should be steps 3 -5 will be eliminated with a fix)

Steps:

1. Creator(owner) creates a Task

2. Creator Adds all appropriate Team members to the Task

3. Creator enters a generic Comment

4. Creator gets email that a comment was entered

5. Creator (In Outlook) ReplysAll and adds the email addresses of each assigned Team Member in the TO section of the email.

At this point, it appears that any future comment on that task will go to the team that was included on the ReplyAll.  

NOTE: Any new team members added will likely still have to either go through this exact same step or have to comment on the task before they will receive any updates.

Good luck and this is a headach that really should be resolved.

prhora This is THE single biggest gripe we have about planner.  If I assign a task to someone and then add a comment asking for an update, they do not get a prompt unless they have commented.  This means that if they have not realised that they need to do something yet then I will have to chase them by other means; thereby completely negating the benefit of using planner if I need to email them anyway. 

The other point is that why send email notifications?  Surely the aim of planner, teams etc is to reduce email traffic - why not get notifications in planner/teams/to do instead?

Asana uses a system whereby tasks have primary assignees and followers.  The former is the person who currently has something to do on the task.  The followers are just there to be cc'd in effectively to keep them in the loop.  This would be a useful tweak to planner too which would mean that individual task lists could be configured to show just tasks that they are the primary assignees to but they would continue to receive notifications of task updates on tasks where they are followers too.

prhora HustleFlow Jason Drew

Hi everyone - the article linked by kombaiah Murugan is accurate in describing the expected behavior for comments. Every task comments always triggers a mail to the group mailbox, and one of the top complaints we received from customers was how Planner comment emails would also appear in their personal inboxes, creating unwanted clutter. This was because these users were following the group, using the group like a DG for team communications and task comments weren't relevant to them. Since unfollowing the group wasn't an option, the ask was to stop sending comment emails to users' inboxes. 

Our change prevents task comment emails from appearing in personal inboxes, even if you are following the group, however all task comments will continue to be sent to the group mailbox. 

HustleFlow If you had the ability to @ mention someone in the comments (triggering a notification directly to the person) - would that solve your scenario around asking for updates?

For others on the thread, was there a specific use case you wanted to achieve by having all task comments going into every team member's personal inbox? We received a lot of feedback that most tasks were only relevant to 1 or 2 people and having the entire team get a comment email in their inbox was too broad an audience and intrusive for those who didn't care about the task.

It's unfortunate that our change impacted your scenarios, and I thank you for the feedback. Understanding how you used this feature with your team will help us figure out how to improve so we can enable your scenarios while ensuring we minimize the noise for those who didn't want comment emails in their inbox.

Joanna Parkhurst 

Thanks for the link. Both these options are not working for our team: 

Basically I just want people to receive all comments in their inboxes for tasks that are assigned to them.

We are all following the group in Outlook.

jcgonzalezmartin 

In Outlook I am following the group and I don't see anything in group settings that could explain the issue (see screenshots).