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Jason Drew's avatar
Jason Drew
Iron Contributor
Apr 04, 2019
Solved

Not receiving Planner comments in Outlook inbox

I used to receive all task comments in my Outlook inbox but this functionality seems to be broken. Now I might receive 1 out of 10 comments in my inbox, or none at all some days. I would like to at l...
IngridR's avatar
IngridR
Copper Contributor
Apr 01, 2020

Jason Drew  Has anyone tried the following work-around?

 

(Yes, I believe MS should have created an enhancement by now... but they haven't. Seems like there are a lot of smart minds out here... so thought to share 1 work-around.)

 

The main issue that I've been experiencing is the notifications... either (a) the Assigned people do NOT get notified because they didn't previously comment AND (b) any person who has commented will get an email notification - bombarding people's emails OR making it useless as they will disable the notifications.

 

WORK-AROUND... 2 parts... what if all comment notifications were disabled AND if someone needs to be contacted, either add them to the card OR remove/re-add to the card? IF there is a current trigger to notify when people are Assigned, then couldn't we use that as a work-around - to notify people? Not a fan of work-arounds... but this seems a pretty basic task to implement.

 

Thoughts? Any other work-arounds?

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