Forum Discussion

Iron Contributor

Apr 04, 2019

Not receiving Planner comments in Outlook inbox

I used to receive all task comments in my Outlook inbox but this functionality seems to be broken. Now I might receive 1 out of 10 comments in my inbox, or none at all some days. I would like to at l...

kombaiah Murugan
Apr 08, 2019
Jason Drew

Hope the below post will give more info if you have not already checked.

https://techcommunity.microsoft.com/t5/Planner-Blog/New-updates-to-Planner-comment-notifications-and-settings/ba-p/207656

Joanna Parkhurst

Icon for Microsoft rank

Microsoft

Apr 05, 2019

Hi! I'd recommend checking your Planner notification settings as well. Here's more info on how to do this: https://support.office.com/en-us/article/stay-on-top-of-tasks-and-plans-with-email-and-notifications-cce223d6-b0ae-43cf-a080-266e2414a859 Does that help?

Jason Drew
Iron Contributor
Apr 05, 2019
Joanna Parkhurst

Thanks for the link. Both these options are not working for our team:
Basically I just want people to receive all comments in their inboxes for tasks that are assigned to them.

We are all following the group in Outlook.
- kombaiah Murugan
  Brass Contributor
  Apr 08, 2019
  Jason Drew
  
  Hope the below post will give more info if you have not already checked.
  
  https://techcommunity.microsoft.com/t5/Planner-Blog/New-updates-to-Planner-comment-notifications-and-settings/ba-p/207656
  - Jason Drew
    Iron Contributor
    Apr 08, 2019
    kombaiah Murugan
    According to the article you linked "users will no longer receive comment notification emails in their inbox for tasks they have never commented on". This makes no sense to me. What if I ask a question in the comments such as "what is the status on this task?". The user will never receive the email because they haven't previously commented on the task.
    
    By this logic, every person will need to add a comment as soon as I create a task just so they don't miss any comments that may be directed towards them.
    
    Did I understand this correctly?
adam deltinger
MVP
Apr 05, 2019
That’s a great summary page of notifications!! Haven’t come across that one before!

Adam

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