Forum Discussion

Iron Contributor

Apr 04, 2019

Solved

Not receiving Planner comments in Outlook inbox

I used to receive all task comments in my Outlook inbox but this functionality seems to be broken. Now I might receive 1 out of 10 comments in my inbox, or none at all some days. I would like to at l...

kombaiah Murugan
Apr 08, 2019
Jason Drew

Hope the below post will give more info if you have not already checked.

https://techcommunity.microsoft.com/t5/Planner-Blog/New-updates-to-Planner-comment-notifications-and-settings/ba-p/207656

IngridR

Copper Contributor

Apr 01, 2020

Jason Drew Has anyone tried the following work-around?

(Yes, I believe MS should have created an enhancement by now... but they haven't. Seems like there are a lot of smart minds out here... so thought to share 1 work-around.)

The main issue that I've been experiencing is the notifications... either (a) the Assigned people do NOT get notified because they didn't previously comment AND (b) any person who has commented will get an email notification - bombarding people's emails OR making it useless as they will disable the notifications.

WORK-AROUND... 2 parts... what if all comment notifications were disabled AND if someone needs to be contacted, either add them to the card OR remove/re-add to the card? IF there is a current trigger to notify when people are Assigned, then couldn't we use that as a work-around - to notify people? Not a fan of work-arounds... but this seems a pretty basic task to implement.

Thoughts? Any other work-arounds?

Critterdawg

Copper Contributor

May 05, 2020

WorkAround:

So for the creator I have a work around that appears to work for the assigned members. (At least until this is fixed as it should be steps 3 -5 will be eliminated with a fix)

Steps:

1. Creator(owner) creates a Task

2. Creator Adds all appropriate Team members to the Task

3. Creator enters a generic Comment

4. Creator gets email that a comment was entered

5. Creator (In Outlook) ReplysAll and adds the email addresses of each assigned Team Member in the TO section of the email.

At this point, it appears that any future comment on that task will go to the team that was included on the ReplyAll.

NOTE: Any new team members added will likely still have to either go through this exact same step or have to comment on the task before they will receive any updates.

Good luck and this is a headach that really should be resolved.

nickwangwei
Copper Contributor
Jul 06, 2020
The assignee needs to get email notifications by default. This is our single biggest complaint about Planner.
Jason Drew
Iron Contributor
May 06, 2020
Critterdawg Thanks for the suggestion. It's a pretty cumbersome workaround but I'll give it a try.