Forum Discussion
Not receiving Planner comments in Outlook inbox
Hope the below post will give more info if you have not already checked.
Microsoft
Hi everyone - the article linked by kombaiah Murugan is accurate in describing the expected behavior for comments. Every task comments always triggers a mail to the group mailbox, and one of the top complaints we received from customers was how Planner comment emails would also appear in their personal inboxes, creating unwanted clutter. This was because these users were following the group, using the group like a DG for team communications and task comments weren't relevant to them. Since unfollowing the group wasn't an option, the ask was to stop sending comment emails to users' inboxes.
Our change prevents task comment emails from appearing in personal inboxes, even if you are following the group, however all task comments will continue to be sent to the group mailbox.
HustleFlow If you had the ability to @ mention someone in the comments (triggering a notification directly to the person) - would that solve your scenario around asking for updates?
For others on the thread, was there a specific use case you wanted to achieve by having all task comments going into every team member's personal inbox? We received a lot of feedback that most tasks were only relevant to 1 or 2 people and having the entire team get a comment email in their inbox was too broad an audience and intrusive for those who didn't care about the task.
It's unfortunate that our change impacted your scenarios, and I thank you for the feedback. Understanding how you used this feature with your team will help us figure out how to improve so we can enable your scenarios while ensuring we minimize the noise for those who didn't want comment emails in their inbox.
For example I have a step in a bucket where 3 people are assigned to a task called “review”.
One of the three people is a graphic designer and the other 2 are reviewers.
On the due date, the graphic designer is required to attached the artwork file for the other 2 people to provide comments as the review process. It’s compulsory for both reviewers to put comments in the comments field.
At this moment if the graphic designer posts a comment saying “artwork file ready for review” then it’s important for the others to be prompted via an e-mail notification of this status and go in to provide the review as needed. This makes our workflow efficient. When the notifications don’t come through then is breaks our flow and we run late on tasks.
- Did this ever get solved??
Charity Smith Not that I'm aware of. I've been always leaving a dummy comment such as "Sent" after creating and assigning a task to make sure I receive email notifications of others comments.
