Forum Discussion
Not receiving Planner comments in Outlook inbox
Hope the below post will give more info if you have not already checked.
Jason Drew I am having the same issue. It's crazy that the assigned to person has to comment in case to receive email notification. How do we find out if MS is working on this bug?
prhora This is THE single biggest gripe we have about planner. If I assign a task to someone and then add a comment asking for an update, they do not get a prompt unless they have commented. This means that if they have not realised that they need to do something yet then I will have to chase them by other means; thereby completely negating the benefit of using planner if I need to email them anyway.
The other point is that why send email notifications? Surely the aim of planner, teams etc is to reduce email traffic - why not get notifications in planner/teams/to do instead?
Asana uses a system whereby tasks have primary assignees and followers. The former is the person who currently has something to do on the task. The followers are just there to be cc'd in effectively to keep them in the loop. This would be a useful tweak to planner too which would mean that individual task lists could be configured to show just tasks that they are the primary assignees to but they would continue to receive notifications of task updates on tasks where they are followers too.