Mar 21 2023 08:00 AM
I am a professional writer/editor and mainly interact with external clients. In the last months I have noticed that individual review comments come and go at random (i.e., I have not changed any setting in the 'review' tab). Essentially, I cannot be sure that all comments are displaying when I open a document. Sometimes, I know I have seen a chain of comments on a particular issue and the next time I work on the document, only the first comment of the chain is showing. If I close the doc and re-open then the chain in question usually reappears but others may be missing. This is highly problematic since document I work on may contain hundreds of comments. Has anyone seen this happen? Or maybe have an idea why this is happening/how to resolve? Thank you in advance.
Mar 22 2023 11:19 AM
Which version of Word is this? And is it running under Windows or some other operating system?
Mar 23 2023 02:37 AM
Mar 23 2023 03:27 PM
@Sophie_Walker There does appear to be an issue at the moment when multiple users are commenting on a document in SharePoint and it has been reported directly to the Microsoft Word Product Team.
However as you do not mention that you are working on the document in collaboration with others, your issue may be different. If you can upload a document to a sharing site and put a link to it back here, I will take a look at the comments.xml component of the file to see if there is something in it that may be causing an issue. (There have been instances where an unmatched bookmark tag in the comments.xml was preventing comments from appearing and something like that might be the issue with your document.)
Mar 27 2023 02:20 AM
Mar 27 2023 06:00 PM
@Sophie_Walker While I have gone direct to my contact in the Word Product Team, it won't hurt, and could speed things along if others report the issue via the Feedback facility under Help.