Help with Single Incident Support

[ddouglass_garbc]

How can I request a different tech, escalate a case, or send feedback on a case? I have a ticket and the tech keeps trying to close it out. So far I have rebuilt a server, and VM for him (without him requesting it) just to prove it is a fresh environment. He has not even looked at logs to help me out. 

[#2]

One option may be to start a new case here and refence the current ticket.

https://support.microsoft.com/en-us/hub/4343728/support-for-business

[#3]

The problem is the mgmt who approves the cost for these incidents isn't happy with how it is turning out and will not authorize another $500 support request. @Dave Patrick 

[#4]

I wouldn't expect that to happen, but I don't see any other options for you other than calling microsoft support to discuss the situation.