Feb 08 2024 04:15 PM - edited Feb 08 2024 04:21 PM
My computer simply won't update to the newest Windows 11 Insider Preview.
Device name: DESKTOP-O4BECGJ
Processor: AMD Ryzen 9 5980HX with Radeon Graphics 3.30 GHz
Installed RAM: 16.0 GB (15.4 GB usable)
Device ID: A51A9A96-3A94-4F0D-924D-4DD3F3645DE4
Product ID: 00342-20723-36114-AAOEM
System type: 64-bit operating system, x64-based processor
Pen and touch: No pen or touch input is available for this display
Edition: Windows 11 Home Insider Preview
Version: 23H2
Installed on: 2/8/2024
OS build: 26040.1000
Experience: Windows Feature Experience Pack 1000.26040.1000.0
Every time I go to install this update, my computer freezes at startup, then after many minutes of being frozen I will just get the Green Screen of Death that says ":( Your Windows Insider Build ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." Once the computer does restart, the update gets undone.
Another thing I'd like to add is I tried running the Windows Update troubleshooter and it says "An error occurred while troubleshooting: A problem is preventing the troubleshooter from starting. Troubleshooters have moved and this tool will be retired. Learn more."
Package ID: WindowsUpdateDiagnostic
Path: Unknown
Error code: 0x803C010A
Source: Engine
User: DESKTOP-O4BECGJ\maste
Context: Elevated
Feb 13 2024 12:35 PM
@masterOmuppets32285
Same here. Update.Error. Reboot. Rollback to previous version
Seems to be related to AMD and BIOS TPM, but unsure.
Feb 13 2024 12:41 PM
@masterOmuppets32285 So after doing some research it apppears that the issuse stems from one or 2 issues. For one run ddu to delete your amd drivers including the windows pre-installed ones. Then pause your windows updates. After that go to amd and install both your gpu and chicpset drivers.
Another thing i did was I disabled all my personal services in msconfig. Do win+r type msconfig go to services, hide all microsoft services, and click on disable all after update no need to restart.
Feb 13 2024 01:38 PM
@tygames it's not our problem to fix by disabling things or driver removal it's ms job to fix it so it works. I could possibly do lots of things to fix it but it is supposed to work on any computer and configuration for all users which means it's ms problem not the user
Feb 14 2024 12:18 AM
@tygames did you do this and did it update?
Feb 14 2024 12:23 AM
@4tune8 Yes I read all these comments and I kept thinking in the back of my mind how in the past windows would purposely install faulty drivers for and processors that would cause tons of graphical issues like flickering screen, and crashing. So I ran ddu and deleted my old drivers then I prevented windows from updating and installed both my GPU and chipset drivers from the and website to replace the previous ones. Now to get your chipset drivers you have to know which model cpu you have and if you’re on desktop you have to to know which mobo you have
Feb 14 2024 12:27 AM
Feb 14 2024 03:44 AM
Same issue as everyone else. Install freezes and then on retry freezes again. Then goes into recovery mode.
Feb 14 2024 07:20 AM
Not that it helps much, but I have the very same issue here. Install reboots a few times and when you'd expect the final pass, it rolls everything back. Then it's Install error = 0xc1900101 and a [Retry] button, which actually repeats the same process.
Feb 14 2024 05:04 PM
AMD Ryzen 7 5800X3D. Same Windows 11 Insider Preview 10.0.26052.1100 (ge_release) Install error - 0xc1900101.
Is my CPU/MB too old???
Feb 15 2024 09:14 AM
Same problem by me, with build 26052 and also new 26058.
At least MS added a known issue to new build here: https://blogs.windows.com/windows-insider/2024/02/14/announcing-windows-11-insider-preview-build-260... (not listed in 26052):
[NEW] We are investigating an increase of reports of insiders rolling back when attempting to install the latest build (with error code 0xC1900101)
My config: Ryzen 5800x, Asus TUF x570 Plus, 32GB, RX6700XT.
Feb 15 2024 09:32 AM
Feb 15 2024 01:22 PM
Feb 15 2024 02:18 PM
Feb 16 2024 04:42 AM
Feb 16 2024 07:35 AM - edited Feb 16 2024 07:38 AM
Feb 16 2024 07:35 AM - edited Feb 16 2024 07:38 AM
@masterOmuppets32285
I have a Ryzen 9 5900 HX (it is a Cezanne board for AIO and Laptops - mine is a Miniforums AIO) with 32 GB RAM.
Updating from 23xxx to 26052 it's been one of the worst experiences of update I ever had with Microsoft.
If it may be of some use, the neverendingly update of my Ryzen that at 80% decided to stop progressing, requested a fresh install (from a USB dongle) of the 23xxx DEV Build.
Then I installed the AMD chipset (for the TPM and other AMD proprietary files), the Adrenalin 24.1.1 and nothing else (be excepted for the MS Store library list).
Then I launched the 26052/8 update being sure that Windows Security updates and .NET framework updates had been installed and Windows rebooted.
A couple of hours (a madness with a Ryzen 9 with only a list of apps from the Store) and I won: I had the 26052 installed.
Then I discovered that an enormous bug with VPNs started a new nightmare: if you are curious and you'll succeed to install 26052 or 26058 read my last reply to this thread (Re: VPN fix for Insider's build - Page 2 - Microsoft Community Hub). Hope that a cumulative update or a new build in the 26000 series will soon resolve this problem.
Back to update, on Ryzen a Fresh Reinstall and the Chipset and drivers update from AMD Drivers and Support | AMD solved the problem.
Same happened on my Skylake ASUS notebook (i7 - 16 GB Ram). After 2 days hanging at 80% install and 20% reboot, I did the same.
Fresh install, hyper update of drivers (overall TPM) and then a reboot and let Windows Update does its job. 26052 Took 8 hours. 26058 did it dramatically faster.
Have a good luck.
And, of course, since we're now in 24H2 (read Windows 12 embryo) if you're in DEV, you may decide to switch to Canary. All DEV tools are in Canary, too.
Feb 18 2024 03:49 AM
Feb 19 2024 06:12 PM
Feb 19 2024 06:30 PM
Feb 19 2024 07:05 PM
Feb 19 2024 08:31 PM