Windows 11 update

Copper Contributor

I have a Legion machine. It's been almost a year every time I receive a windows upgrade the keyboard stops working. On Thursday 7/27 ...I received a windows upgrade and the keyboard stopped working again. I have to spend days and weeks removing the keyboard from device manager, or updating drivers, doing system restore point. Right now I don't have a keyboard, since 8am I'm doing a restore on the 27th, which is the date that lets me do it, can you imagine 7 hours ago in this process. Two months ago I removed Microsoft Bing and the keyboard worked, but in this latest Windows upgrade I lost my keyboard again. It's frustrating, I'm 74+ years old, I do some back-office work, my laptop is my tool and believe me, I don't have to go through this headache caused by Windows upgrades. What solution can you recommend that is NOT to remove everything and reinstall, there are programs that I don't have.

5 Replies
Are you using wire keyboard or wireless keyboard?
Do you have access to any other keyboards?
Yes, now I am using a wire keyboard.
Just to test, is it possible to boot your system into Clean Boot to see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...
I'll do it..Thank you for your help!
Welcome please check and share the result , so I could advise you on the next step.