08-06-2019 09:25 AM
08-06-2019 09:25 AM
I'm not sure if it has been happening longer than the last couple of days, but we've noticed yesterday and this morning on both of our Surface Hubs that when you go to Office.com and pull up any OneNote whether in a person's OneDrive or a SharePoint site that the OneNote doesn't open properly and doesn't load the pages. The menu bar is blow the pages and sections and nothing shows and so are others having issues and is there a solution? Or do I reach out to O365 Support of Surface Hub support? Wish there was a OneNote App for Surface Hub. Below is an image of what we get.
08-12-2019 01:09 AM
Hello @Jeffrey Allen ,
It seems this is happening on all Surface Hubs. I would suggest to open a case with Surface Hub support since it only happens on this device. Office team will be pulled in
08-12-2019 10:40 AM - edited 08-12-2019 10:40 AM
@Cezar Cretu,thanks! I just opened a Surface Hub Support ticket.
08-16-2019 09:41 AM
08-19-2019 12:37 AM
10-01-2019 05:42 PM
10-02-2019 01:51 AM
The Office team is actively working on this but no ETA so far.
10-02-2019 06:05 AM
@Cezar Cretu, this is frustrating and it seems like Microsoft really doesn't support this product that they've created.
10-15-2019 06:55 AM
@Cezar Cretu, any update on when this will be resolved? If it isn't resolved soon, can Microsoft at least make the OneNote App work for the Surface Hub? I have users in now 3 different meetings a week needing this to work for them. Come on guys, do you no longer care about the Surface Hub and Surface Hub users? Are you trying to kill off the device? Be honest with us!
10-15-2019 07:43 AM
@Jeffrey Allen this issue is actively worked upon by the Office team. I can't provide an ETA at this point as it depends on multiple factors. While we understand the impact and grief this may cause, it takes some time to find the cause, develop the fix, test it out and deploy it while making sure it doesn't break anything else in a complex environment.
I trust that you will bare with us while we get this fixed and thank you for letting us know how important and useful this is for you.
10-15-2019 07:50 AM
@Cezar Cretu, while I appreciate the response and understand it takes time but this is going on its third month or longer. I'm starting to look at alternatives to the Surface Hub and have stopped promoting the Surface Hubs to other IT people I know. While this is a small thing, it seems like Microsoft on the whole is dropping the ball on the Surface Hub. There hasn't been any real updates to Windows 10 for Surface Hubs in quite awhile outside of bug some cumulative updates of bug fixes. Even the Microsoft Teams app is lacking on the Hub.
10-30-2019 02:21 PM
Following, as this is impacting a very senior leader at our company as well who has a Hub in his office.
10-30-2019 02:24 PM
@jackredding, I hope it is resolved soon as I have several senior leaders waiting on this.
10-31-2019 07:56 AM
@Cezar Cretu, any update on this? I got chewed out this morning by our senior VP for this not working and today there is an all day executive staff meeting and they needed the OneNote to work and while yes, you can use connect and project the laptop, it is hard to use that laptop to do other things as part of the meeting if you are projecting the OneNote from that laptop. This needs to get resolved ASAP!!!!!!!!! I've been told if this isn't resolved soon, we may need to get rid of the Surface Hubs as they need a functional device for their meetings!!!!!!!!!!
10-31-2019 08:02 AM
Unfortunately I don't have an answer for you. As I said this issue has high visibility and is being worked on with priority but no ETA was provided so far.
However, I do recommend opening a case so we can add your impact to the issue and escalate it internally since it has a severe impact on your productivity.
10-31-2019 08:33 AM
@Jeffrey Allen it does as it raises the impact on the issue and helps prioritize the issue internally over others. If you did provide the details already then thank you. Once again, this is being worked and we should have a fix soon
11-04-2019 01:17 AM
Fix has been released. Can you please check and confirm?
11-04-2019 05:50 AM
@Cezar Cretu, I'll check but I heard it wasn't pushed out publicly yet so doubt if it is resolved.
11-13-2019 05:13 AM
@Cezar Cretu i'm on FastRinf for SURFACE HUB 2S, but i have the same issue right now ... News regarding this issue? How can i fix that an my Hub2S? THX Ron