Sep 20 2017 11:31 PM
Sep 20 2017 11:31 PM
Hey, having some trouble loading PDF's in the latest version of OneDrive (17.25) for the Surface Hub - just hangs with the spinning dot circle reading 'Downloading...', and am not prompted to open in any application (we use Drawboard, however not even Edge loads to preview). Anybody else encountering the same issue? Tried escalating it with Microsoft and not having much luck.
Have put the device on both the fast and slow ring of Windows Insiders with similarly no luck. If we copy the PDF onto a USB it loads fine - seems to be confined to OneDrive. We are now running the latest CU (2017-09) yet the issue persists.
Sep 25 2017 12:45 PM
Sep 27 2017 07:01 AM
Sep 27 2017 02:36 PM
Oct 13 2017 03:45 AM
Oct 15 2017 04:02 PM
Still seems the same on 17.26 for me - any luck?
Really starting to a show stopper... we more or less deal exclusively in PDF's and Word documents. Only getting half the functionality.
Oct 17 2017 02:35 AM
Nov 15 2017 01:19 AM
Looks like this may have been fixed. November CU is out and just spotted this:
As my test Hub is now on the Insider Fast Ring, and my other Hubs in the UK won't get it for 7 days, I'll have to wait a week before I can test myself.
Dec 11 2017 10:34 AM
I've tested this again on our Surface Hubs and we are still experiencing the same issue. I've reported back to Premier Support who are continuing to look into this with the product groups.
Dec 22 2017 02:06 AM
Jan 24 2018 03:35 AM
Mar 15 2018 08:37 AM
Just experienced this issue on my Surface Hub. Any further updates from the Microsoft ticket? Appreciate you following up with it Daniel.
Mar 15 2018 08:42 AM
Hi Benjamin. Latest update I've had from Premier Support was on 28 February:
"Just wanted to touch base and let you know that we are still awaiting word from the Problem Group on this bug. I’ll let you know as soon as we have something."
@Nydia Cavazos Is there any possibility of getting this escalated within the product group? My case was raised on 27 September 2017! Despite having raised this through PSS it doesn't appear that a fix is incoming. I can provide my case number privately if it's of use?
Mar 16 2018 10:19 AM
We're having the same trouble with all our Surface Hubs. Here's some more info:
Seems like the OS on the Surface Hub should have seamless file management between the apps and OneDrive as a file location, with the consideration of SSO being established with the device.
Mar 16 2018 10:27 AM
Jun 04 2018 07:20 AM
I was just wondering if you ever heard anything back from your support case on this?
I've just come across the same issue myself and put in a ticket for it.