External User Opening Shared Editable File is Forced to Request Access

Copper Contributor

Why are my external users forced to request permission to open a file that I have shared with them for editing from within SharePoint?  Here is the scenario:

The user receives the editable sharepoint link from me in their email, clicks on the link, requests a one-time code that is sent to their email, enters that code and then sees this message:

"You need permission to access this item." and a box where they can type in a message and a button labeled "Request Access"

 

If I have sent them the link with edit permissions, why are they being asked to request permission?  That request would go to me who is the person who sent them the editable link in the first place.  As the admin, do I need to change some setting in our SharePoint?

 

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