05-06-2019 06:50 AM
05-06-2019 06:50 AM
Please can someone assist?
I have Office 2016 32bit running on Windows 7 32bit
I had some archives on a separate drive which crashed. I managed to retrieve one of my pst files. The drive is totaled. I have managed to copy the file to my Windows Drive.
Now when I try opening Outlook I get the following message: "Cannot start Microsoft Outlook. Cannot open the Outlook windows. The set of folders cannot be opened. Your profile is not configured."
I have tried to delete the profile by going to Control Panel > Mail > Email Accounts, highlighting the email account - there is only one listed - and clicking "Remove" but I get the following message: " Before deleting the email account containing your personal mail, contacts, and calendar data, you must create a new location for your data. To create a new data location, open Account Settings dialog box, click the Data Files tab, then click Add."
The above process Email Accounts > Data Files and clicking Add gives the following message: " An unknown error occurred, error code 0x80070003." Through the advice on the internet I deleted the.ost file in an attempt to recreate my profile but this also proved fruitless.
So I uninstalled Microsoft Outlook 2016 32 bit and reinstalled it, but it results in the same situation.
I know that the mail in my account is not lost as the mail is delivered via an Exchange Server. If I log into my outlook profile via the internet I can read and respond to my mail.
Any assistance to resolve will be appreciated
05-06-2019 10:01 AM
So you had those PSTs added to the Outlook profile before the drive crashed? Have you tried to simply create a new profile from scratch? Any issues with that?
05-06-2019 12:16 PM
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