msaud32_divx.acm

%3CLINGO-SUB%20id%3D%22lingo-sub-313353%22%20slang%3D%22en-US%22%3Emsaud32_divx.acm%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313353%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20all%2C%3C%2FP%3E%3CP%3ELately%20users%20in%20my%20office%20have%20been%20experiencing%20outlook%20freeze%20and%20hangs%20based%20on%20msaud32_divx.acm%26nbsp%3Bas%20the%20faulting%20module.%20It%20turns%20out%20this%20is%20a%20Windows%20Media%20Codec%20not%20even%20in%20use%20and%20this%20file%20is%20not%20showing%20up%20in%20the%20system32%20folder.%26nbsp%3BHow%20can%20this%20be%20remediated%3F%20Thanks%26nbsp%3B%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20application%20name%3A%20OUTLOOK.EXE%2C%20version%3A%2014.0.7226.5000%2C%20time%20stamp%3A%200x5c019f91%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20module%20name%3A%20msaud32_divx.acm%2C%20version%3A%208.0.0.4487%2C%20time%20stamp%3A%200x3dd50000%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EException%20code%3A%200xc0000005%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFault%20offset%3A%200x00052170%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20process%20id%3A%200xee8%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20application%20start%20time%3A%200x01d4a6a2e9451b66%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20application%20path%3A%20C%3A%5CProgram%20Files%20(x86)%5CMicrosoft%20Office%5COffice14%5COUTLOOK.EXE%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20module%20path%3A%20C%3A%5CWINDOWS%5CSYSTEM32%5Cmsaud32_divx.acm%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EReport%20Id%3A%20a6d78a0c-dd9e-4f9e-814f-5f1138a20374%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20package%20full%20name%3A%20%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EFaulting%20package-relative%20application%20ID%3A%20%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Hello all,

Lately users in my office have been experiencing outlook freeze and hangs based on msaud32_divx.acm as the faulting module. It turns out this is a Windows Media Codec not even in use and this file is not showing up in the system32 folder. How can this be remediated? Thanks   

Faulting application name: OUTLOOK.EXE, version: 14.0.7226.5000, time stamp: 0x5c019f91

Faulting module name: msaud32_divx.acm, version: 8.0.0.4487, time stamp: 0x3dd50000

Exception code: 0xc0000005

Fault offset: 0x00052170

Faulting process id: 0xee8

Faulting application start time: 0x01d4a6a2e9451b66

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\msaud32_divx.acm

Report Id: a6d78a0c-dd9e-4f9e-814f-5f1138a20374

Faulting package full name:

Faulting package-relative application ID:

 

 

 

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