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Hello all,

Lately users in my office have been experiencing outlook freeze and hangs based on msaud32_divx.acm as the faulting module. It turns out this is a Windows Media Codec not even in use and this file is not showing up in the system32 folder. How can this be remediated? Thanks   

Faulting application name: OUTLOOK.EXE, version: 14.0.7226.5000, time stamp: 0x5c019f91

Faulting module name: msaud32_divx.acm, version:, time stamp: 0x3dd50000

Exception code: 0xc0000005

Fault offset: 0x00052170

Faulting process id: 0xee8

Faulting application start time: 0x01d4a6a2e9451b66

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\msaud32_divx.acm

Report Id: a6d78a0c-dd9e-4f9e-814f-5f1138a20374

Faulting package full name:

Faulting package-relative application ID:




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