OME button greyed out

Brass Contributor



We have a customer on Business Premium which are using Azure Information Protection for OME-capabilites.


When we added the license I told the customer it might not work with their license for Outlook since it´s an enterprise feature but it did work and she could use the permission-button for new emails in Outlook Business..


However, now, 2 months later the button is greyed out. Why? 

Have anyone of you been in this situation before? - Is it because Business Premium can´t handle the OME-capabilities inside Outlook(then why did it work at the beginning?)


We have a transportrule in place for Exchange but we´ve got the question why it´s greyed out now but worked in the beginning...


Anyone knows?


//Martin Front

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