Why my Office 365 email going to junk or spam in Gmail?

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nsifytech.com%3B%20dkim%3Dpass%20header.d%3Dintensifytech.com%3B%20arc%3Dnone%0ADKIM-Signature%3A%20v%3D1%3B%20a%3Drsa-sha256%3B%20c%3Drelaxed%2Frelaxed%3B%20d%3Dintensifytech.com%3B%20s%3Dselector1%3B%20h%3DFrom%3ADate%3ASubject%3AMessage-ID%3AContent-Type%3AMIME-Version%3AX-MS-Exchange-SenderADCheck%3B%20bh%3DFY%2FQQaHKZFf8%2BVhLn9dTOiHORfchu53rZSUmIftch1s%3D%3B%20b%3DuvYEMSDljOtjvIJS1I8IT3Cu7MUt7d1q%2BQ1cQiojnnP0Z2b1WRryJ6g4iPyXWQgpt6976%2FN%2BKVLo596Y48DTreM6ysbjCzAwRav9sUypUiqz0uIrGxtQR0C87hMNSsnw%2Bq8aBd2moL%2F3v%2BQNTAl0ZyW498k8l0UUL4qCTzLZb84%3D%0AReceived%3A%20from%20MA1PR01MB0715.INDPRD01.PROD.OUTLOOK.COM%20(10.174.58.16)%20by%20MA1PR01MB4057.INDPRD01.PROD.OUTLOOK.COM%20(20.179.239.202)%20with%20Microsoft%20SMTP%20Server%20(version%3DTLS1_2%2C%20cipher%3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)%20id%2015.20.2408.24%3B%20Tue%2C%205%20Nov%202019%2015%3A26%3A43%20%2B0000%0AReceived%3A%20from%20MA1PR01MB0715.INDPRD01.PROD.OUTLOOK.COM%20(%5Bfe80%3A%3Ac42%3Acfd3%3A90cd%3A5190%5D)%20by%20MA1PR01MB0715.INDPRD01.PROD.OUTLOOK.COM%20(%5Bfe80%3A%3Ac42%3Acfd3%3A90cd%3A5190%2512%5D)%20with%20mapi%20id%2015.20.2408.024%3B%20Tue%2C%205%20Nov%202019%2015%3A26%3A42%20%2B0000%0AFrom%3A%20xxxxxx%20%26lt%3Bxxxx%40intensifytech.com%26gt%3B%0ATo%3A%20%22xxxxxx%40gmail.com%22%20%26lt%3Bxxxxxxx%40gmail.com%26gt%3B%0ASubject%3A%20test%20email%0AThread-Topic%3A%20test%20email%0AThread-Index%3A%20AQHVk%2B1tOT1MCLHxfUiP%2BqbCeBXAvw%3D%3D%0ADate%3A%20Tue%2C%205%20Nov%202019%2015%3A26%3A42%20%2B0000%0AMessage-ID%3A%20%26lt%3Bem25bacbbf-f876-4066-9cf5-ef1699f2f5ef%40svadlakonda%26gt%3B%0AReply-To%3A%20xxxx%20%26lt%3Bxxxx%40intensifytech.com%26gt%3B%0AAccept-Language%3A%20en-US%0AContent-Language%3A%20en-US%0AX-MS-Has-Attach%3A%20%0AX-MS-TNEF-Correlator%3A%20%0Aauthentication-results%3A%20spf%3Dnone%20(sender%20IP%20is%20)%20smtp.mailfrom%3Dxxxxx%40intensifytech.com%3B%0Ax-originating-ip%3A%20%5B192.152.183.10%5D%0Ax-ms-publictraffictype%3A%20Email%0Ax-ms-office365-filtering-correlation-id%3A%20a3f6db74-5a33-415a-8dcf-08d762048fe0%0Ax-ms-traffictypediagnostic%3A%20MA1PR01MB4057%3A%0Ax-microsoft-antispam-prvs%3A%20%26lt%3BMA1PR01MB40576ED4971EB7A142FDCBABBA7E0%40MA1PR01MB4057.INDPRD01.PROD.OUTLOOK.COM%26gt%3B%0Ax-ms-oob-tlc-oobclassifiers%3A%20OLM%3A1728%3B%0Ax-forefront-prvs%3A%200212BDE3BE%0Ax-forefront-antispam-report%3A%20SFV%3ANSPM%3BSFS%3A(10009020)(7916004)(376002)(346002)(39840400004)(136003)(396003)(366004)(38564003)(189003)(199004)(3480700005)(5024004)(4744005)(2351001)(91956017)(6506007)(102836004)(43066004)(2501003)(64756008)(6306002)(1361003)(76116006)(54896002)(316002)(14454004)(99286004)(6436002)(9686003)(66556008)(25786009)(66476007)(6512007)(5640700003)(66946007)(66446008)(236005)(478600001)(486006)(6916009)(6486002)(8676002)(81156014)(81166006)(5660300002)(8936002)(26005)(256004)(14444005)(71200400001)(71190400001)(6116002)(3846002)(3450700001)(66066001)(86362001)(2906002)(33716001)(7736002)(606006)(476003)(7116003)(186003)(221733001)(76236002)%3BDIR%3AOUT%3BSFP%3A1101%3BSCL%3A1%3BSRVR%3AMA1PR01MB4057%3BH%3AMA1PR01MB0715.INDPRD01.PROD.OUTLOOK.COM%3BFPR%3A%3BSPF%3ANone%3BLANG%3Aen%3BPTR%3AInfoNoRecords%3BMX%3A1%3BA%3A1%3B%0Areceived-spf%3A%20None%20(protection.outlook.com%3A%20intensifytech.com%20does%20not%20designate%20permitted%20sender%20hosts)%0Ax-ms-exchange-senderadcheck%3A%201%0Ax-microsoft-antispam%3A%20BCL%3A0%3B%0Ax-microsoft-antispam-message-info%3A%20lC9dWTPUUVXGb9vzIlPdXP9y590kMq%2BgMRZ6UtN3fXpw580PktIW657MSWJOSBRVXird9%2BYFkiQRHIFNq9tDufZVlD5%2BRuiRkIBfcg5HkTslhcn1LljeNFDSA3eT4RN%2FI5qRrr2gVGRNXlKN7vegt6RDs3RlgVKwjYQCbzPtjJFZ1xhSW6FjFEmq%2BZU8B7ijw2H5Fdj7Tmuo%2FyazAYWVw9dtISeh13RK0RY3G%2BP5Ty%2B%2Fp7pFM1GO04xF6%2BJUJqaS%2FLl%2BPBHHMCvvm0zREez1Xbny7bgbtWb21JLjvhgZ1l%2F9q8a%2BxUqMqxYzs%2BhoaqWT%0Ax-ms-exchange-transport-forked%3A%20True%0AContent-Type%3A%20multipart%2Falternative%3B%20boundary%3D%22_000_em25bacbbff87640669cf5ef1699f2f5efsvadlakonda_%22%0AMIME-Version%3A%201.0%0AX-OriginatorOrg%3A%20intensifytech.com%0AX-MS-Exchange-CrossTenant-Network-Message-Id%3A%20a3f6db74-5a33-415a-8dcf-08d762048fe0%0AX-MS-Exchange-CrossTenant-originalarrivaltime%3A%2005%20Nov%202019%2015%3A26%3A42.8704%20(UTC)%0AX-MS-Exchange-CrossTenant-fromentityheader%3A%20Hosted%0AX-MS-Exchange-CrossTenant-id%3A%2016df5b7c-763c-4dee-8f14-505c1f922afd%0AX-MS-Exchange-CrossTenant-mailboxtype%3A%20HOSTED%0AX-MS-Exchange-CrossTenant-userprincipalname%3A%20CVFXlTcw3P%2BTWZOYLocNGVfPNIjqWfqZHhVBqlCPj8UikiFHnxMlsqU7RqxqlEeYXhHicYln8EupGohAKQaYkA%3D%3D%0AX-MS-Exchange-Transport-CrossTenantHeadersStamped%3A%20MA1PR01MB4057%0A%0A--_000_em25bacbbff87640669cf5ef1699f2f5efsvadlakonda_%0AContent-Type%3A%20text%2Fplain%3B%20charset%3D%22utf-8%22%0AContent-Transfer-Encoding%3A%20base64%3C%2FPRE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-984471%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20my%20Office%20365%20email%20going%20to%20junk%20or%20spam%20in%20Gmail%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-984471%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F119994%22%20target%3D%22_blank%22%3E%40Ricardo%20Viana%3C%2FA%3E%26nbsp%3BWe%20never%20had%20GSuite%20before.%20We%20used%20to%20have%20inhouse%20opensource%20mail%20server%20than%20we%20moved%20O365.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESee%20my%20header%20info%20here.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fonline-note.com%2F%23b4yxvwwAg5L-44fhTnxz%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fonline-note.com%2F%23b4yxvwwAg5L-44fhTnxz%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-987252%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20my%20Office%20365%20email%20going%20to%20junk%20or%20spam%20in%20Gmail%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-987252%22%20slang%3D%22en-US%22%3EI%20don't%20see%20anything%20wrong%20in%20the%20message%20header.%20Have%20you%20tried%20to%20send%20it%20to%20different%20Gmail%20accounts%3F%20(this%20will%20exclude%20any%20Gmail%20personal%20setting%20or%20mobile%20devices)%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

We have added and setup DKIM and DMARC records. still for gmail users emails are going to SPAM folder. I dont know what to change to go inbox?

 

domai: www.intensifytech.com

4 Replies
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have you ever had Gmail/Gsuite as your email provider? That's my guess here, but without a message header that's a wild shot in the dark
Highlighted

@Ricardo Viana We never had Gsuite. We used to have our own in-house opensource exchange and than moved to O365. 

 

 I am attaching header her.

Original Message

 

Message IDCreated at:From:To:Subject:SPF:DKIM:DMARC:

<em25bacbbf-f876-4066-9cf5-ef1699f2f5ef@sxxxxxx>
Tue, Nov 5, 2019 at 9:26 AM (Delivered after 3 seconds)
<xxxx@intensifytech.com>
"xxxxx@gmail.com" <xxxxx@gmail.com>
test email
PASS with IP 40.107.139.70 Learn more
'PASS' with domain intensifytech.com Learn more
'PASS' Learn more

 

Delivered-To: xxxxx@gmail.com
Received: by 2002:a1c:c916:0:0:0:0:0 with SMTP id f22csp849867wmb;
        Tue, 5 Nov 2019 07:26:45 -0800 (PST)
X-Google-Smtp-Source: APXvYqxmpepdg5GdekjgdEemKz2SkrpeGlHMkPwxWzF9T68i1n50nK+LY2QxbSLg0bIc/+Pqmuir
X-Received: by 2002:a62:5258:: with SMTP id g85mr37112919pfb.180.1572967605133;
        Tue, 05 Nov 2019 07:26:45 -0800 (PST)
ARC-Seal: i=2; a=rsa-sha256; t=1572967605; cv=pass;
        d=google.com; s=arc-20160816;
        b=H1IxnPISDFoKFP8xORu6P8XlNOHs5zv7AdLvhCPw6s1zZsvaUxFo4fihgIgyOiaqWF
         LszySIhr3pfJKi5SYkQoxqaHW62hCbnUHkxlRvd62tzFca7VaJ9M6kPU00izU2Yj2921
         CRwQ4kIqRUYdhQDVjlhLL3yP2SiyY/Z2bTFTRM8X7r9H8zFRIVMtiNT7MuMXkxrvlwiH
         4Yngk63viLs3NYuIePdpaQsEm7UJvPX8P6HEqAdrGDTcl0cjD4ExzYUmra0D3jK/gu1j
         j2JcxynHwTKGd/hk+UwudJ/XZiB4cd+k6ju3Dgb6ZOIRVlY70lncEuNlMNGgXABqy30K
         SBkg==
ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:content-language:accept-language:reply-to:message-id
         :date:thread-index:thread-topic:subject:to:from:dkim-signature;
        bh=FY/QQaHKZFf8+VhLn9dTOiHORfchu53rZSUmIftch1s=;
        b=xayoQ43yQN2vN3yH2GrQyonvZP0Fm2vPPvux+/5YHrpyGxIzuEfSw3BnIA58AsMi8D
         PSe+Z1g8E9mbS4BDQRa03TYVdchrDwqiVIcqyyGBv0wOGFIz+HYD7n0fXBAAdmdX77U/
         dPWn39nfK3+KxV/BoQNU2nIcZJCLZuMH4J0vpNPq3Exww1H62p5GG+ewkuUkHQv4ZmsJ
         F6vo3JPaxwoaI9sQoy5xbvGANzndCccEDd75aqTgltYX5jdNXur3M4N/fU2mK1o39qpj
         6SbeSecx1F1qT/dYVt8jZ+fD9Ck9i8bhKl/ROSJ3fx/+YMkt4Wv9+n/MooGWStFWKSvN
         CmbQ==
ARC-Authentication-Results: i=2; mx.google.com;
       dkim=pass header.i=@intensifytech.com header.s=selector1 header.b=uvYEMSDl;
       arc=pass (i=1 spf=pass spfdomain=intensifytech.com dkim=pass dkdomain=intensifytech.com dmarc=pass fromdomain=intensifytech.com);
       spf=pass (google.com: domain of xxxx@intensifytech.com designates 40.107.139.70 as permitted sender) smtp.mailfrom=sri@intensifytech.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=intensifytech.com
Return-Path: <xxxx@intensifytech.com>
Received: from IND01-BO1-obe.outbound.protection.outlook.com (mail-eopbgr1390070.outbound.protection.outlook.com. [40.107.139.70])
        by mx.google.com with ESMTPS id c6si27725745pfn.180.2019.11.05.07.26.44
        for <xxxxxx@gmail.com>
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@Ricardo Viana We never had GSuite before. We used to have inhouse opensource mail server than we moved O365.

 

See my header info here.

 

 

https://online-note.com/#b4yxvwwAg5L-44fhTnxz

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I don't see anything wrong in the message header. Have you tried to send it to different Gmail accounts? (this will exclude any Gmail personal setting or mobile devices)