Oct 15 2020 09:27 AM
Hello,
I'm having an issue where I can't transfer a Teams call to my laptop from another device. The popup that usually says "meeting in progress: want to join on this device?" won't come up.
Oct 18 2020 08:26 AM
Hi there. First of all, I would ask if this feature has worked previously for you?
If not, I would suggest checking your app versions on your devices and ensure that they are up to date.
Oct 18 2020 09:00 AM
@PeterRising Thank you! It did work previously. It looks like everything is up to date. The pop up banner to join a call on another device works on my phone, but doesn't come up on my laptop Teams.
Oct 18 2020 09:51 AM
Hmm, OK. Do you have another laptop device you can test it on to see if it is device specific?
There are no Teams Admin Center settings that allow or disallow this feature. It should just work.
Oct 18 2020 10:22 AM
@PeterRising I do! My Teams app on the Iphone is working perfectly. I can start a call on my laptop and transfer the audio/video to my phone, but clicking the "join on this device" button that pops up. It just won't work the other way around.
Oct 18 2020 10:34 AM
No, I mean another laptop to try it on. Not trying it the other way using your iPhone.
Oct 22 2020 01:09 PM
Hello,
I don't have another laptop but I tried a desktop and had the same issue, where the button to add/transfer device never popped up.
Thanks!
Jul 28 2022 09:05 AM
@MicrosoftHelp124 Did this ever get resolved? This just started happening to me. It is super annoying!